Claims Handler - Office Based Role ( Local Glasgow Applicants only)

Claims Handler – Office Based Role (Local Glasgow Applicants only), Glasgow

Client:

WNS Global Services

Location:

Glasgow, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c9b71b76bf6c

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Are you customer focussed? Is a customer at the centre of your thoughts?

Are you ready to join an exciting team in a hybrid / remote environment?

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

Key Responsibilities:

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service.
• Establish timely reserves within authority limit by estimating value of claims.
• Identify potential Recovery and Fraud claims.
• Maximise Productivity within the Team.
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits.
• Contribute to a positive and supportive team culture.

Qualifications:

• The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
• A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues.
• Self-motivated with the ability to work as part of an office-based or remote team.
• Excellent time management and organisational skills.
• Good decision-making skills.
• Previous call centre experience is essential.
• Previous property insurance experience is preferred but not essential.

Additional Information:

Local Glasgow based applicants required.

#J-18808-Ljbffr