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- Tasks: Handle customer claims and provide top-notch service in a supportive team.
- Company: Join WNS Assistance, a leading UK claims management provider.
- Benefits: Hybrid/remote work, competitive salary, and a positive team culture.
- Why this job: Make a real difference for customers when they need help the most.
- Qualifications: Customer service skills and previous call centre experience required.
- Other info: Local Glasgow applicants preferred; great opportunity for career growth.
The predicted salary is between 30000 - 42000 £ per year.
WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solution.
WNS Assistance is one of the UK's leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum. From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control costs for all clients, while also protecting indemnity spend and making a positive difference to customers' perceptions of their brands.
Are you customer focussed? Is a customer at the centre of your thoughts? Are you ready to join an exciting team in a hybrid/remote environment? Then this is the role for you.
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client. As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.
What you will be doing:
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service.
- Establish timely reserves within authority limit by estimating value of claims.
- Identify potential Recovery and Fraud claims.
- Maximise Productivity within the Team.
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits.
- Contribute to a positive and supportive team culture.
Qualifications:
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
- A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues.
- Self-motivated with the ability to work as part of an office based or remote team.
- Excellent time management and organisational skills.
- Good decision making skills.
- Previous call centre experience is essential.
- Previous property insurance experience preferred but not essential.
Local Glasgow based applicants required.
Claims Handler employer: WNS Global Services
Contact Detail:
WNS Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Get to know the company! Research WNS Assistance and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll need to build rapport with customers. Role-play scenarios with friends or family to get comfortable handling different types of enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle claims effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our exciting team at WNS Assistance.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Claims Handler role. Highlight any customer service experience and skills that match what we're looking for, like communication and decision-making abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional!
Showcase Relevant Experience: If you've got previous call centre or insurance experience, make it front and centre. We want to see how your background aligns with the role and how you can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at WNS Global Services
✨Know Your Stuff
Before the interview, make sure you understand the claims handling process and the specific services WNS Assistance offers. Familiarise yourself with terms like FNOL (First Notification of Loss) and how claims are managed from start to finish. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Focus
Since this role is all about customer service, be prepared to share examples of how you've successfully handled customer enquiries in the past. Think of specific situations where you went above and beyond to resolve an issue or build rapport. This will demonstrate that you truly put customers at the centre of your work.
✨Practice Your Communication Skills
Effective communication is key for a Claims Handler. During the interview, practice using clear and concise language. You might even want to do a mock interview with a friend to refine your responses. Remember, it's not just what you say, but how you say it that matters!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your decision-making skills and ability to handle difficult situations. Prepare by thinking through potential challenges you might encounter as a Claims Handler and how you would approach them. This will help you demonstrate your problem-solving abilities and readiness for the role.
