At a Glance
- Tasks: Provide top-notch customer service and handle insurance claims with empathy and efficiency.
- Company: Join WNS, a leading BPM company transforming industries with innovative solutions.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Work remotely in a supportive environment with a focus on career development.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 16.2 - 19.8 £ per hour.
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.
Job Description
- Weekday evenings: 17:30 – 22:30
- Weekday mornings: 07:00 – 09:00
- Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.
- Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.
- Applicants must be able to commit either a Saturday or Sunday plus bank holidays
- Times are flexible and will be discussed/ arranged in interview
- Flexibility may be required to complete a training period for up to 35 hours per week.
Basic Purpose and Function:
To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.
Key Tasks:
- Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
- Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
- Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
- Maintain compliance with industry regulations, internal policies, and data protection standards
- Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
- Ensure correct prioritisation of workload and time management schedules are adhered to
- Communicate clearly and professionally, explaining the next steps and managing customer expectations
- Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
- Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
- Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
- Complaint handling within agreed company procedures
- Keeping the policyholder informed both verbally and in writing of the status of the claim
- Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Customer Service Advisor - Remote in Ipswich employer: WNS As
WNS (Holdings) Limited is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a remote Customer Service Advisor, you will enjoy flexible working hours while being part of a diverse team dedicated to delivering outstanding customer service in the insurance sector. With access to comprehensive training and a commitment to innovation, WNS empowers its employees to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Remote in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WNS As. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WNS As before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Remote in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WNS As:Your cover letter is your chance to shine! Tell us why you want to work at WNS As specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WNS As!
How to prepare for a job interview at WNS As
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
