At a Glance
- Tasks: Monitor transport services to ensure safety, compliance, and continuous improvement.
- Company: Worcestershire County Council, dedicated to enhancing local transport services.
- Benefits: Competitive salary, generous holiday, pension scheme, and professional development opportunities.
- Other info: Join a supportive team with flexible working arrangements and great career growth.
- Why this job: Make a real difference in your community by ensuring reliable transport services.
- Qualifications: Experience in compliance or monitoring roles; strong observational and reporting skills.
The predicted salary is between 29832 - 31877 £ per year.
We are looking for a committed and detail-focused Transport Monitoring Officer to support Worcestershire County Council in ensuring that transport services across the county are safe, reliable, and compliant. This is a varied, field‑based role where you will monitor contracted transport services, ensuring compliance with legislation and the council’s terms and conditions, while supporting continuous service improvement.
Key Responsibilities
- Undertake on‑site monitoring of contracted transport services across Worcestershire
- Ensure compliance with all relevant legislation, policies, and council standards
- Assess contractor performance against specifications and contractual requirements
- Record findings clearly and provide accurate, evidence‑based reports
- Investigate complaints, incidents, and non‑compliance, recommending appropriate action
- Work collaboratively with operators and internal teams to resolve issues and improve service delivery
- Support contract management, audit, and performance monitoring activities
- Support and assist with asset management and passenger transport timetable network
About You – Our Competency Framework
- Delivering Results
- Takes responsibility for monitoring activities and follows through on actions
- Works efficiently and manages time effectively across a varied workload
- Maintains high standards of accuracy and attention to detail in all reporting
- Working Together
- Builds positive and professional relationships with colleagues, contractors, and stakeholders
- Works collaboratively to resolve issues and improve outcomes
- Shares information appropriately and supports team objectives
- Communicating and Influencing
- Communicates clearly and positively, both verbally and in writing
- Produces concise, accurate reports based on evidence
- Is able to challenge non‑compliance constructively and professionally
- Customer Focus
- Understands the impact of transport services on residents and service users
- Strives to ensure safe, reliable, and high‑quality services
- Responds appropriately to concerns, complaints, and feedback
- Making Evidence‑Based Decisions
- Collects and evaluates information from monitoring activities
- Makes balanced, informed judgements based on facts and policy
- Identifies risks and escalates issues where necessary
- Personal Responsibility and Accountability
- Works independently and uses initiative in a field‑based role
- Maintains integrity and professionalism at all times
- Takes ownership of compliance and safeguarding responsibilities
Essential Requirements
- Experience in a compliance, monitoring, transport, or contract‑related role
- Strong observational and reporting skills
- Good knowledge of relevant transport legislation (or willingness to learn)
- Full UK driving licence and access to a vehicle
What We Offer
- A role where you can directly improve services for Worcestershire residents
- Supportive team environment and professional development
Benefits
- Great Holiday Entitlement: As well as bank holidays, you will receive 26 days paid holiday (pro‑rated for part‑time staff). This increases to 31 days after five years of service.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) offers a career‑average pension within local government.
- Professional Learning & Development: Opportunities for continued learning and progression within the organisation.
- Flexible Working: Hybrid working arrangements to support a better work/life balance where possible.
Equality & Diversity
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Transport Contracts Monitoring Officer in Worcester employer: WMJobs
Worcestershire County Council is an excellent employer, offering a supportive team environment where you can make a tangible difference to transport services for local residents. With a strong commitment to professional development, flexible working arrangements, and a generous holiday entitlement that increases with service, employees are encouraged to grow and thrive in their roles. The council's dedication to equality and diversity further enhances its reputation as a progressive workplace in the heart of Worcester.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Contracts Monitoring Officer in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the transport and compliance sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Worcestershire County Council and their transport services. Show us that you understand their goals and how you can help improve service delivery. Tailor your answers to reflect their values!
✨Tip Number 3
Practice your reporting skills! Since this role involves producing accurate reports, try summarising your experiences or mock scenarios. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Transport Contracts Monitoring Officer in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Transport Contracts Monitoring Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Reporting Skills:Since this role involves a lot of reporting, include examples of your observational and reporting skills in your application. We want to see how you can produce clear, concise, and evidence-based reports.
Highlight Your Compliance Knowledge:If you've got experience in compliance or transport legislation, make it shine! If you're still learning, mention your willingness to dive into relevant laws and policies. We appreciate a proactive attitude!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Legislation
Make sure you brush up on relevant transport legislation before the interview. Being able to discuss specific laws and how they apply to the role will show that you're serious about compliance and understand the importance of safety in transport services.
✨Showcase Your Reporting Skills
Prepare to talk about your observational and reporting skills. Bring examples of past reports you've written or monitoring activities you've conducted. This will demonstrate your attention to detail and ability to communicate findings clearly, which is crucial for this role.
✨Demonstrate Teamwork
Think of examples where you've worked collaboratively with others to resolve issues. The role requires building positive relationships with colleagues and contractors, so showing that you can work well in a team will be a big plus.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like investigating complaints or non-compliance. Practising your responses to these scenarios will help you articulate your thought process and decision-making skills during the interview.
