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- Tasks: Support the SEND Team in managing cases for over 7,000 children and young people.
- Company: Worcestershire County Council, dedicated to supporting families and children with special educational needs.
- Benefits: Enjoy 26 days holiday, a brilliant pension scheme, and flexible working options.
- Why this job: Make a real difference in the lives of children and families while developing your career.
- Qualifications: Strong communication skills and experience in administration are essential.
- Other info: Join a diverse team committed to equality and safeguarding.
The predicted salary is between 22600 - 28400 £ per year.
Worcestershire County Council is seeking a Business Support Officer for the SEND Team. The SEND Team oversees and coordinates the Council's responsibilities for SEND, including casework management for over 7,000 children and young people with Education, Health and Care Plans (EHCPs). The role provides a range of business support activities to enable the service to meet statutory obligations and deliver timely and effective services to children, young people, families and carers.
Responsibilities:
- Manage the statutory SEND system for EHC assessment.
- Prepare and issue EHC Plans.
- Determine educational placement and support, and monitor arrangements and provision for individual children and young people with EHC Plans.
- Provide a range of administrative and business support, including managing all forms of contact (telephone, face to face, email, internet) and recording information accurately.
- Provide frontline support including advice and guidance to schools, parents/carers and professionals.
- Provide casework and/or administrative support to the team, with the ability to work under pressure and meet deadlines.
- Enter data and information regarding children and young people with EHCPs onto databases used by teams across the Council, ensuring information is up to date.
- Communicate effectively in person and in writing, including dealing with anxious or apprehensive individuals in a sensitive manner.
- Maintain confidentiality and comply with data protection requirements; produce work to a high standard with good attention to detail.
- Demonstrate experience in administration, including computing experience (MS Office, spreadsheets) and management information databases; experience with office systems (correspondence, reports, filing, minuting meetings, handling enquiries, copying & scanning, and keeping accurate records).
Requirements:
- Good communication skills; self-motivated and solution-focused; able to liaise and communicate effectively in writing and in person.
- Ability to work under pressure and meet deadlines.
- Strong attention to detail and confidentiality with data handling.
Benefits:
- Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff). Increases to 31 days after 5 years; temporary matching of holiday entitlement if moving from another role.
- Brilliant Pension Scheme: Local Government Pension Scheme (LGPS).
- Professional Learning & Development: Encouragement of learning and development to progress within the organisation.
- Flexible Working: Hybrid working where possible to support work/life balance.
Other Information:
- Disclosure Barring Service (DBS): This post is exempt under the Rehabilitation of Offenders Act 1974. Appointment will depend on satisfactory DBS check. The County Council is committed to safeguarding service users.
- Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of its residents.
- Application Closing Date: 27/02/2026
- Anticipated Interview Date: TBC
SEND Business Support Officer in Worcester employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEND Business Support Officer in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the SEND sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Worcestershire County Council and the SEND Team. Understand their values and how they support children and families. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with schools, parents, and professionals, being able to convey your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace SEND Business Support Officer in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the SEND Business Support Officer role. We want to see how you can contribute to our mission of supporting children and young people with EHCPs.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal communication skills in your application. We love candidates who can express themselves clearly and sensitively, especially when dealing with families and professionals.
Attention to Detail is Key: Pay close attention to detail in your application. This role requires accuracy in managing data and information, so make sure your application is free from errors and demonstrates your ability to handle sensitive information responsibly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at WMJobs
✨Know Your SEND Stuff
Make sure you brush up on the specifics of the SEND system and the responsibilities that come with it. Familiarise yourself with Education, Health and Care Plans (EHCPs) and be ready to discuss how you would manage casework for children and young people.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with schools, parents, and professionals, practice articulating your thoughts clearly. Think about examples where you've effectively communicated in challenging situations, especially with anxious individuals.
✨Demonstrate Your Attention to Detail
Prepare to showcase your ability to handle data accurately. Bring examples of how you've maintained confidentiality and produced high-quality work in previous roles. You might even want to mention specific tools or software you've used, like MS Office or management information databases.
✨Be Ready to Handle Pressure
This job requires working under pressure and meeting deadlines, so think of times when you've successfully managed multiple tasks at once. Be prepared to discuss your strategies for staying organised and focused, even when things get hectic.
