Quality Assurance and Compliance Officer in Worcester

Job Overview

Position: Quality Assurance Officer

Contract: Permanent, 28 Hours per Week

Location: Wildwood Offices, Wildwood Drive, Worcester, WR5 2QT

Salary: £35,000 – £39,999 per annum

Team: Quality Assurance and Compliance Team

Role Description

At Worcestershire County Council, the People Directorate works with a wide range of partners across social care and health to deliver our strategy – ensuring Worcestershire residents are healthier, live longer, have a better quality of life and remain independent for as long as possible. The Quality Assurance function is well established within the Commissioning Unit. The Quality Assurance Team ensures that commissioned services in Worcestershire offer high quality, safe care that meets contractual requirements and tangibly improves outcomes for adults in Worcestershire.

Responsibilities

• Ensure commissioned services meet contractual requirements and improve outcomes for adults.
• Work closely with providers, partners and individuals accessing commissioned services.
• Conduct quality assurance activities to safeguard high quality, safe care.

Qualifications

• Excellent skills and knowledge in understanding social care quality standards.
• Ability to work at a fast pace, resilience, and analytical thinking.
• Reliable travel throughout the county.
• Proficiency in the use of IT systems.
• Strong verbal and written communication skills.

Benefits

• Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff, up to 31 days after five years). Matching of existing holiday entitlement if you join without a break.
• Brilliant Pension Scheme: Local Government Pension Scheme (LGPS).
• Professional Learning & Development opportunities.
• Flexible Working: hybrid working is offered where possible.

Equality & Diversity

The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Background

You may come from a similar position within a Commissioning or Quality Assurance setting, or from another background with an understanding of Adult Social Care.

Contact

Emily Lote, elote@worcestershire.gov.uk

Application

Closing Date: Tuesday, 19th of May 2026.

Anticipated Interview Date: Week commencing the 1st of June 2026.