At a Glance
- Tasks: Help customers access resources, lead events, and provide digital support.
- Company: Worcestershire County Council, part of the UK's first integrated library.
- Benefits: 26 days holiday, great pension scheme, and professional development opportunities.
- Other info: Flexible working options for a better work/life balance.
- Why this job: Join a dynamic team and make a difference in your community.
- Qualifications: Strong customer service skills; experience in retail, hospitality, or education is a plus.
The predicted salary is between 24215 - 28000 £ per year.
Worcestershire County Council is seeking Library Customer Advisors (3 positions available).
Salary: £25,583‑£25,986 pro rata
Hours: 24 hrs per week, 20.5 hrs per week, 18.25 hrs per week
Location: The Hive
Contract: Permanent
As part of the first integrated public and university library in the UK, the Library Customer Advisor role is diverse and ever‑changing. You will help customers access a wide range of resources and services and provide digital one‑to‑one support, lead events and activities for all ages, and support online group activities.
Key responsibilities include:
- Provide excellent customer service and respond to enquiries in person and digitally.
- Support customers in accessing library collections, databases, and other resources.
- Lead and facilitate events, storytelling, and other activities for children and adults.
- Assist with online activity groups and support remote customers.
- Maintain accurate records of customer interactions and requests.
We are looking for an enthusiastic, flexible, and energetic individual with strong customer‑service skills. A background in retail, hospitality, community, education, early years or library work is valuable, but a strong customer focus is essential.
To apply, please give detailed examples of your experience and how it matches the person specification for the LCA role.
Benefits:
- Great holiday entitlement: 26 paid holidays pro rata for part‑time staff, up to 31 days after 5 years.
- Brilliant pension scheme: The Local Government Pension Scheme (LGPS).
- Professional learning & development: We encourage learning and development for all staff.
- Flexible working: Hybrid working to provide a better work/life balance where possible.
Equality & Diversity:
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Library Customer Advisor in Worcester employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a vibrant work culture at The Hive, the UK's first integrated public and university library. With a strong commitment to employee growth through professional development opportunities, flexible working arrangements, and generous holiday entitlements, we ensure our Library Customer Advisors thrive in a supportive environment that values diversity and community engagement.
