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- Tasks: Assist with financial assessments and resolve finance queries for various customers.
- Company: Worcestershire County Council, dedicated to supporting the community.
- Benefits: 26 days holiday, brilliant pension scheme, and opportunities for professional development.
- Why this job: Join a passionate team making a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Flexible working options and a commitment to equality and diversity.
The predicted salary is between 21500 - 23500 £ per year.
Worcestershire County Council is looking for a new team member to join our Workflow Business Unit (WBU). The WBU underpins the work of several teams within Finance, and all WBU Officers liaise with the Council’s Customer Contact Centre daily to respond to finance queries and meet the standards expected in our Service Level Agreement. Excellent communication skills are essential as team members interact with a variety of customers including adults with care and support needs, adult social care colleagues, Social Workers, schools, and businesses.
Examples of daily routine tasks include:
- Assisting with processing financial assessments
- Resolving Accounts Payable and Accounts Receivable queries in line with expected service standards, timescales, and defined legislation
- Providing flexible ad-hoc support to other Finance Operational Services (FOS) teams as required
While having knowledge of Adults Social Care is useful, it is more important to demonstrate a willingness to learn and apply new processes, a desire to continually improve service delivery, and take pride in excellent attention to detail, problem solving, and customer service. A genuine desire to work as a valued member of our conscientious and passionate team is key to being successful in this role.
For further information please contact: Mmears@worcestershire.gov.uk, Operational Manager for Workflow Business Unit.
Benefits include:
- Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff), rising to 31 days after 5 years
- Brilliant Pension Scheme: Local Government Pension Scheme (LGPS)
- Professional Learning & Development: Opportunities to learn and progress within the organisation
- Flexible Working: Hybrid working where possible
- Equality & Diversity: Commitment to equality of opportunity for all citizens and celebration of diversity
Application Closing Date: 15th February 2026
Anticipated Interview Date: Week Commencing 23rd February 2026
FOS Officer (WBU) in Worcester employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOS Officer (WBU) in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Worcestershire County Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to finance and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills during the interview! Use clear examples from your past experiences that highlight your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace FOS Officer (WBU) in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of FOS Officer. We want to see how you can contribute to our Workflow Business Unit, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since you'll be dealing with a variety of customers, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a previous role.
Highlight Your Problem-Solving Abilities: We love a good problem solver! In your application, mention specific instances where you've tackled challenges or improved processes. This will show us that you're not just about the day-to-day tasks but also about making things better for everyone.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the role of a Finance Officer in the Workflow Business Unit. Brush up on financial processes, especially around Accounts Payable and Receivable. Familiarise yourself with the Council's services and how they impact the community.
✨Show Off Your Communication Skills
Since you'll be liaising with various customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving queries or providing support.
✨Demonstrate Your Willingness to Learn
The job requires a desire to learn and adapt. Be ready to discuss times when you've taken the initiative to learn new processes or improve service delivery. Highlight your problem-solving skills and attention to detail.
✨Be a Team Player
Emphasise your ability to work collaboratively within a team. Share experiences where you've supported colleagues or contributed to team goals. Show that you're eager to become a valued member of their conscientious and passionate team.
