At a Glance
- Tasks: Handle emergency calls and mobilise fire crews to ensure safety.
- Company: Join the Hereford & Worcester Fire and Rescue Service, a vital community service.
- Benefits: Competitive salary, permanent position, and shift flexibility.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Must be 18+, have GCSEs in Maths and English, and be fluent in English.
The predicted salary is between 28865 - 36937 £ per year.
Hereford & Worcester Fire and Rescue Service
Salary: £28,865 – 36,937 per annum. Permanent. 42 hours per week.
Location: Southwell House, Hindlip Park, Worcester, WR3 8SP.
Fire Control is central to our emergency response. Control staff deal with 999 calls, mobilise fire crews and support ongoing incidents to ensure their safe resolution. We are looking for individuals with the potential to undertake the role of Firefighter (Control) to support current and future organisational objectives.
Responsibilities
- Handle incoming 999/112 and non-emergency calls, ensuring all relevant information is accurately obtained and recorded.
- Provide advice and reassurance to callers requiring the assistance of the Fire Service.
- Mobilise the correct resources to incidents in accordance with Fire and Rescue Service policies, procedures and instructions.
- Transmit, receive and record messages accurately using digital radio and provide additional information/support as necessary.
- Carry out routine equipment tests, recognising and reporting any faults.
- Liaise with external agencies such as the Police and Ambulance and utilities services.
- Maintain resource availability records to ensure information is accurate and up to date.
Qualifications
- Be a minimum of 18 years of age at the time of commencing employment.
- Be able to live and work in the UK without any restrictions.
- Have no unspent criminal convictions.
- Hold GCSE grades C/4 (or above) in Maths and English, or equivalent.
- Be fluent in spoken English.
Attributes
- Have excellent communication skills.
- Have good keyboard and ICT skills, including being able to type on a keyboard.
- Be calm and confident when working under pressure.
- Good problem solving and decision making.
- Desire to work with members of the community.
- Be a team player with the ability to work independently when required.
- Have excellent multi-tasking skills.
- Be positive in your approach and committed to learn and develop.
- Be prepared to work a shift duty system including nights, weekends and public holidays.
- Take responsibility to represent Hereford and Worcester Fire and Rescue Service at all times.
This role will be subject to non-Police Personnel Vetting Level 2 (NPPV2).
Fire Control Operator in Worcester employer: WMJobs
Hereford & Worcester Fire and Rescue Service is an exceptional employer, offering a supportive work culture that prioritises community safety and employee development. With competitive salaries and opportunities for career progression, including the potential to become a Firefighter (Control), employees benefit from a dynamic environment where teamwork and effective communication are key. Located in the heart of Worcester, staff enjoy a fulfilling role that directly impacts the community while working alongside dedicated professionals in emergency response.
StudySmarter Expert Advice🤫
We think this is how you could land Fire Control Operator in Worcester
✨Tip Number 1
Get to know the Fire Control role inside out! Familiarise yourself with the responsibilities and skills mentioned in the job description. This way, when you get that interview, you can show off your knowledge and passion for the position.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency calls, it's crucial to convey information clearly and calmly. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former Fire Control Operators if you can. They can provide insider tips on what the job really entails and what the interviewers might be looking for. Plus, it shows your commitment to the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Fire Control Operator in Worcester
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Fire Control Operator does. Familiarise yourself with the responsibilities and qualifications listed in the job description. This will help you tailor your application to show how you fit the bill.
Show Off Your Skills:Highlight your communication skills and ability to work under pressure. Use specific examples from your past experiences that demonstrate these abilities. We want to see how you can handle those 999 calls and keep calm in a crisis!
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon and long-winded sentences. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Emergency Protocols
Familiarise yourself with the emergency response protocols and procedures of the Hereford & Worcester Fire and Rescue Service. Being able to discuss how you would handle specific scenarios during the interview will show your understanding of the role and your readiness to step in when needed.
✨Showcase Your Communication Skills
As a Fire Control Operator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend where you simulate taking emergency calls to demonstrate your ability to provide reassurance and gather information effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you successfully solved problems under pressure. This could be from previous jobs, volunteer work, or even personal situations. Highlighting these instances will illustrate your capability to make quick decisions in high-stress environments.
✨Research and Connect with the Community
Understand the community you’ll be serving. Research local issues or recent incidents that the fire service has dealt with. Showing that you care about the community and are aware of its needs can set you apart as a candidate who is genuinely invested in the role.
