At a Glance
- Tasks: Help customers access resources, lead events, and provide digital support.
- Company: Worcestershire County Council with a focus on community engagement.
- Benefits: Great holiday entitlement, pension scheme, and professional development opportunities.
- Other info: Flexible hours with a diverse and dynamic work environment.
- Why this job: Join an enthusiastic team and make a real difference in your community.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 3111 - 20234 £ per year.
Worcestershire Libraries are recruiting. We have vacancies in the Redditch Cluster covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one‑to‑one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast‑paced customer focused environment.
You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key. You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.
Working hours are based on a rota and include Saturdays. If you would like more information please contact Michele Campbell at mcampbell@worcestershire.gov.uk. We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.
Benefits- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for 5 years. If you already have more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you're successful and want to take advantage of this do let us know!
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
Library Customer Advisor in Woodrow employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a vibrant work culture where no two days are the same. With a strong commitment to employee growth through professional learning and development opportunities, alongside generous holiday entitlements and a robust pension scheme, we ensure our Library Customer Advisors thrive in a supportive and inclusive environment. Join us in making a meaningful impact in the community while enjoying the benefits of working in a dynamic team across beautiful library locations.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Advisor in Woodrow
✨Tip Number 1
Get to know the libraries in your area! Familiarise yourself with the services they offer and think about how you can contribute. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family, especially those that involve problem-solving. Being able to demonstrate your ability to handle various customer queries will set you apart.
✨Tip Number 3
Network with current library staff or volunteers. They can provide insider tips on what it’s like to work there and what the hiring managers are looking for. Plus, it shows your commitment to being part of the community!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making your job search easier.
We think you need these skills to ace Library Customer Advisor in Woodrow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping people and making a difference in their library experience.
Tailor Your Experience:Make sure to highlight any relevant experience you have, whether it's from retail, education, or community work. We love seeing how your background can contribute to our diverse team!
Be Personable:Remember, this role is all about connecting with customers. Use a friendly tone in your application to show us that you’re approachable and ready to engage with our library users.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team.
How to prepare for a job interview at WMJobs
✨Know Your Libraries
Before the interview, take some time to research Worcestershire Libraries and their services. Familiarise yourself with the resources they offer and think about how you can contribute to enhancing customer experiences. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Whether it's from retail, community work, or education, think of specific situations where you went above and beyond for a customer. This will demonstrate your enthusiasm and ability to handle diverse customer needs.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s common for customer-facing positions. Practice responding to potential scenarios, like assisting a confused library user or leading a storytelling session. This will help you feel more confident and showcase your adaptability in real-time.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, upcoming events, or training opportunities. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you.
