At a Glance
- Tasks: Supervise library operations, ensuring excellent service and community engagement.
- Company: Join a supportive team at Staffordshire County Council, focused on community and inclusivity.
- Benefits: Access to rewards programme, flexible hours, and a welcoming work environment.
- Other info: Equal opportunity employer encouraging diverse applications.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 25000 - 32000 £ per year.
As Library Supervisor, you will play a central role in delivering a high‑quality, community‑focused service that is at the heart of local life. Working closely with the District Manager, you will help ensure the library runs smoothly, safely and effectively, while also driving new opportunities to engage residents, promote services and enhance the customer experience.
Working Hours
The role involves evenings, weekends and onsite shifts as required. A rotating schedule will be used, for example Tuesday, Thursday and Friday 9 am–5 pm, with additional coverage on Saturdays and other days as needed.
Key Responsibilities
- Help run the library day to day, delivering excellent service and high standards.
- Lead and support staff and volunteers through training and rota planning.
- Build strong customer relationships and connect people to the right services.
- Track performance and support continuous improvement.
- Maintain stock that is relevant, responsive and community‑focused.
- Help keep the library safe, welcoming and fit for purpose.
- Champion health and safety through checks, training and audits.
- Work with the Community Association, volunteers and partners to grow the local library and community offer.
- Step into front‑line duties to keep services running smoothly.
- Handle income and transactions accurately.
- Oversee events that drive participation, learning and connection.
- Be available to adjust the timetable to cover absences of team members.
Ideal Candidate
- Experience working in a public‑facing service environment, with a strong customer‑focused approach.
- Proven ability to lead, supervise and motivate teams, including workforce planning, scheduling and delivering training.
- Experience in premises management, including health & safety compliance and operational oversight.
- Strong IT skills, including use of a variety of IT packages, social media and performance data monitoring.
- Financial awareness, including handling cash transactions and supporting income targets.
- Excellent communication and organisational skills, with the ability to build partnerships, engage communities and work flexibly across locations.
Benefits
In addition to your salary, as a member of staff you will have access to our rewards and benefits programme.
Equal Opportunity and EEO Statement
Staffordshire County Council is an equal opportunities organisation and a Disability Confident employer. We encourage applications from all backgrounds and communities. The position is subject to a criminal record check from the Disclosure and Barring Service.
Library and Centre Onsite Supervisor in Wombourne employer: WMJobs
As a Library and Centre Onsite Supervisor with Staffordshire County Council, you will be part of a dynamic team dedicated to enhancing community engagement and delivering exceptional library services. Our supportive work culture prioritises employee development, offering training and growth opportunities while fostering a safe and welcoming environment for both staff and patrons. With a commitment to diversity and inclusion, we encourage applicants from all backgrounds to join us in making a meaningful impact in the local community.
