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- Tasks: Manage transport services for vulnerable children and adults with SEND needs in Wolverhampton.
- Company: Join the City of Wolverhampton Council's dynamic Travel Unit team.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: NVQ 2 level or relevant experience in transport or administration required.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 24294 - 25979 £ per year.
Contract type: Full time, permanent
Salary: £24,294 - £25,979 (Grade 4)
Hours: 37
We are looking to appoint an ambitious and highly motivated individual to work in our highly successful Travel Unit at the City of Wolverhampton Council. The Travel Unit integrates the transport delivery of Adult Social Care, Special Education Needs and Disability (SEND) and Passenger Transport, providing a vital service to transport vulnerable children and adults with SEND needs across the city. We are seeking a dynamic and proactive individual, looking to be immersed in a new challenge by working within a large team that provides a statutory, front‑line service to the people of Wolverhampton.
Key responsibilities:
- Ensuring that the operation of internal and contracted Education (SEND) travel services in the city is operated efficiently and in accordance with policy.
- Being responsible for ensuring all day‑to‑day operational issues which arise in the area with contractors, carers, parents, schools, colleges and cross‑departmental/service colleagues, particularly those within the Education (SEND) areas highlighted to their appropriate line manager.
- Contributing fully to the safe and legal operation of the Unit.
- Supporting the Travel Unit Coordinator and the Travel Unit Operational Support Lead in processes related to Management of Attendance and Performance Management policies.
- Analysing and performance‑managing vital data collected by the Travel Unit.
- Developing and maintaining good, professional relationships with contractors via various forms of communication.
- Assisting Travel Unit Supervisors in ensuring arrangements for travel requirements are in place, including arranging Travel Assistant cover.
- Being proficient in raising official orders, sundry debtor invoices, checking invoices against orders, clearing and coding for payment within set time limits, investigating statements, journal transfers, dealing with queries and maintaining appropriate records.
- Maintaining sensitivity and considering the complex needs of each individual case.
The ideal candidate will need to be educated to NVQ 2 level in a transport, administrative or appropriate discipline, or have extended experience in a transport or administrative related field.
We will notify you of the outcome of your application as soon as possible after the closing date.
Contact: Gordon Swan (STAT Manager) – 01902 556932 or email gordon.swan3@wolverhampton.gov.uk.
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
Our working arrangements:
All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work‑life balance. Roles with a fixed work‑style work in a fixed permanent council location. Roles with a field work‑style are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch‑down' space at any council location. Roles with a flexible work‑style have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements. Please refer to the Job Description for further information on the work‑style assigned to the role you are applying for.
Diversity:
We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and under‑represented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents. Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Gold Award, emphasizing our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the essential criteria for the post. We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, feel empowered to speak up and where everyone is treated with respect.
Recruitment of Ex‑Offenders:
We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.
Employment Information & Support:
If you are considering applying for an apprenticeship or a role where the salary is (Grade 2–5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click here.
Travel Unit Officer in Wolverhampton employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Unit Officer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the City of Wolverhampton Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Travel Unit's recent projects and challenges. Show us that you're not just interested in the role but also in making a real impact on the community.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for helping vulnerable individuals come across!
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about the role and makes it easier for us to track your application. Plus, you’ll get updates directly from us!
We think you need these skills to ace Travel Unit Officer in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Travel Unit Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Show Your Passion: Let your enthusiasm for the role shine through! We’re looking for someone who is not just qualified but also genuinely excited about making a difference in the community. Share why you’re interested in working with vulnerable children and adults with SEND needs.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the key responsibilities of a Travel Unit Officer. Familiarise yourself with the transport delivery for Adult Social Care and SEND. Being able to discuss how you would handle operational issues or maintain relationships with contractors will show you're ready for the role.
✨Show Your Team Spirit
This role involves working within a large team, so be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team success in the past, especially in challenging situations.
✨Be Data Savvy
Since analysing and managing performance data is part of the job, brush up on any relevant data management skills. Be ready to discuss how you’ve used data to improve processes or outcomes in previous roles.
✨Demonstrate Sensitivity
Given the nature of the role, it's crucial to show that you can handle sensitive situations with care. Prepare to share examples where you've had to consider individual needs and how you approached those scenarios thoughtfully.