At a Glance
- Tasks: Support income collection and manage debt recovery processes for the Council.
- Company: City of Wolverhampton Council, committed to diversity and inclusion.
- Benefits: Flexible working hours, competitive salary, and a supportive team environment.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong organisational and communication skills; experience in finance or office environments preferred.
The predicted salary is between 26403 - 28142 £ per year.
We are looking to recruit a motivated and detail‑oriented individual to join our busy Revenues and Benefits Collections Team. As a Technician – Recovery, you will play a key role in supporting the Council to maximise income collection across a range of debt types, ensuring that the right amount is collected from the right person at the right time. You will work in a fast‑paced environment, dealing with customers and managing collection processes in line with legislation and the Council’s Collection and Debt Strategy.
Key Responsibilities
- Maintain accurate and up‑to‑date records of action taken across a range of debts
- Provide advice and guidance to customers via telephone, written correspondence and face‑to‑face contact
- Gather and assess financial and personal information to determine appropriate recovery action
- Negotiate and agree repayment arrangements in line with policy and legislation
- Monitor payment arrangements and take further action where agreements fail
- Liaise with third parties, including enforcement agents and organisations supporting customers with debt
- Support wider service delivery through additional tasks as required
What we’re looking for
- Demonstrate strong organisational skills and the ability to prioritise workloads effectively
- Have excellent communication and customer service skills, with the ability to handle sensitive situations professionally
- Be confident working with data and IT systems, with a high level of accuracy
- Have good judgement and negotiation skills
- Process high volumes of work efficiently and to a high standard
- Work independently and as part of a team
- Be flexible, proactive and adopt a 'can do' approach
Knowledge and experience
- Experience of working in a financial or office‑based environment, or administering council tax/business rates accounts
- Basic knowledge of council tax and business rates legislation or financial systems
- An understanding of debt issues and customer circumstances (desirable)
Salary: £26,403 – £28,142 (Grade 4)
Diversity and inclusion: We are committed to building a workforce that is reflective of the diverse community we serve. We are a Disability Confident Employer and hold the Stonewall Gold Award, demonstrating our dedication to an inclusive and equal workplace. All candidates are considered fairly and without discrimination on the basis of their background, disability or other characteristics.
Technician Recovery in Wolverhampton employer: WMJobs
The City of Wolverhampton Council is an excellent employer, offering a supportive and inclusive work environment where employees can thrive. With a commitment to diversity and inclusion, the Council provides opportunities for professional growth and development while ensuring a flexible work style to meet individual needs. Join us in making a meaningful impact in the community as part of a dedicated team focused on maximising income collection and supporting residents effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Technician Recovery in Wolverhampton
✨Tip Number 1
Get to know the company! Research the City of Wolverhampton Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and sensitive situations, it’s crucial to convey your thoughts clearly and confidently. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed workloads or prioritised tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in the right hands and gives you a better chance of standing out.
We think you need these skills to ace Technician Recovery in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technician – Recovery role. Highlight your relevant experience in financial environments and any customer service skills that match what we're looking for.
Show Off Your Skills:We want to see your strong organisational skills and ability to handle sensitive situations. Use specific examples in your application to demonstrate how you've successfully managed workloads and communicated with customers.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on council tax and business rates legislation. Understanding the basics will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples that highlight your organisational skills and ability to handle sensitive situations. Think of times when you've successfully negotiated or managed a challenging workload, as these will resonate well with the interviewers.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. This will help you get comfortable with articulating your thoughts and responding to common interview questions, especially around customer service and negotiation.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team or the challenges they face. This shows your enthusiasm for the role and gives you a chance to assess if the job is the right fit for you.
