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- Tasks: Handle customer enquiries and process service requests via phone, email, and social media.
- Company: Local government authority committed to excellent community service.
- Benefits: In-house training, onsite parking, and 25 days annual leave.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Enjoy a hybrid working model with initial training at the Community Hub.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority is seeking two Customer Services Advisors on a fixed-term basis in Wolverhampton. The role involves handling customer enquiries and processing service requests, mainly via telephone but also through email and social media.
Ideal candidates will have strong communication skills, a professional manner, and experience in customer service.
Benefits include in-house training, onsite parking, and 25 days of annual leave. A hybrid working model with initial training at the Community Hub is offered.
Hybrid Customer Service Advisor in Wolverhampton employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor in Wolverhampton
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling customer enquiries mainly via phone and email, practice speaking clearly and confidently. We can help you with resources to improve your verbal and written communication.
✨Tip Number 2
Research the local government authority before your interview. Knowing their values and services will show that you're genuinely interested in the role. We can provide tips on how to find this information quickly!
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky enquiries. We can help you brainstorm some responses to typical questions you might face during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we have loads of resources to help you stand out from the crowd.
We think you need these skills to ace Hybrid Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling customer enquiries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience aligns with the specific requirements of the Customer Service Advisor role. Mention any relevant experience in customer service and how it relates to the tasks mentioned in the job description.
Be Professional Yet Approachable: While we appreciate professionalism, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. Remember, we’re looking for someone who can connect with customers easily.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at WMJobs
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the core of the role.
✨Practice Your Communication Skills
Since this role involves handling enquiries mainly via telephone, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts.
✨Familiarise Yourself with the Organisation
Do some research on the local government authority and its services. Understanding their mission and values will help you tailor your answers and demonstrate your genuine interest in the role during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask at the end of your interview. This could be about the training process or how success is measured in the role. It shows you're engaged and serious about the position, which can leave a positive impression.
