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- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join South Staffordshire Council's dynamic Customer Services Team.
- Benefits: Enjoy competitive pay, flexible working, and generous leave options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a positive, adaptable attitude required.
- Other info: In-house training and career progression opportunities await you.
The predicted salary is between 24413 - 30500 £ per year.
South Staffordshire Council is seeking two Customer Service Advisors on a fixed term contract to deliver exceptional service to residents and customers contacting the council by telephone. One post will be available from April to end of August 2026 and the second post from April to end of June 2026.
This dynamic and varied role involves:
- Handling customer enquiries and processing service requests.
- Taking payments, completing applications, and providing appropriate signposting.
- Supporting the renewal of the Council’s green waste service primarily via telephone.
- Assisting customers through email, social media, and occasionally face-to-face interactions.
Required experience and attributes:
- Strong communication skills (verbal and written).
- Excellent telephone manner with a professional and empathetic approach.
- Computer literacy and the ability to navigate multiple systems.
- Ability to maintain confidentiality and adhere to data protection regulations.
- A positive and proactive attitude with the ability to adapt to changing priorities.
Ideal candidate profile:
- Experience in a customer service environment and engaging with a diverse range of customers.
- Flexible, motivated, and team-oriented; understands the importance of resolving queries effectively at first point of contact.
- Thrives in a customer-focused environment and can work under pressure.
Benefits:
- In-house training programme and progressive CPD opportunities.
- Free onsite car parking.
- Discounted leisure memberships.
- 25 Days Annual Leave rising to 29 after 5 years continuous service (pro-rata for fixed term contracts).
- Additional days off for Bank Holidays.
- Up to 24 Flexi Leave Days (once accrued).
- Career Average Pension Scheme.
Administrative details:
- Post Ref: CS302
- Closing Date for Applications: 5pm Wednesday 18th February 2026
- Interview Date: Will be either Wednesday 25th or Thursday 26th February 2026 at South Staffordshire Council Offices, Wolverhampton Road, Codsall WV8 1PX.
Customer Services Advisor in Wolverhampton employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Wolverhampton
✨Tip Number 1
Get to know the company! Research South Staffordshire Council and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer enquiries primarily over the phone, grab a friend and do some mock calls. Focus on being clear, friendly, and professional – it’ll make a world of difference!
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to think on your feet or handle unexpected situations. This role requires a proactive attitude, so highlight your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable navigating online systems, which is key for this role.
We think you need these skills to ace Customer Services Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your verbal and written skills. Keep it clear, concise, and professional – we love a good communicator!
Highlight Relevant Experience: If you've got experience in customer service or handling enquiries, make sure to showcase that! We’re looking for candidates who thrive in a customer-focused environment, so let us know how you’ve made a difference in past roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and process requests effectively. Familiarise yourself with common scenarios you might face in the role, especially those related to telephone interactions.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, showcasing your empathetic approach and professional telephone manner.
✨Demonstrate Flexibility and Adaptability
The job requires a proactive attitude and the ability to adapt to changing priorities. Think of instances where you've had to adjust quickly to new situations or demands, and be ready to share these during the interview.
✨Research South Staffordshire Council
Get to know the council's services, especially the green waste service you'll be supporting. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
