At a Glance
- Tasks: Monitor and manage city safety through CCTV and emergency response systems.
- Company: Wolverhampton Homes, dedicated to creating safe and welcoming communities.
- Benefits: Competitive salary, shift allowance, and a supportive work environment.
- Other info: Join a diverse team committed to equality and personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a positive, empathetic attitude.
The predicted salary is between 32475 - 34995 € per year.
Wolverhampton Homes Ltd is offering an exciting opportunity for an individual to join as a Control Room Operator.
Salary: £32,475 - £34,995 (+ 10% Shift Allowance)
Hours: 37 hours per week on a rotational basis: Monday through to Sunday, with a requirement to work weekends and bank holidays – shift pattern 5:30am–2pm, 1:30pm–10pm, 9:30pm–6am
Location: Office based – Stowlawn, Wolverhampton.
Job Type: Permanent
Key Responsibilities:
- Be competent in the use of the various platforms within the Control Room to include, but not restricted to, CCTV, Door Entry, Telecare, Out of Hours calls.
- Play a key role in supporting teams to ensure customers live in a clean, safe, and secure environment.
- Escalate incidents across the city to internal teams and emergency services and support them with statements and evidence.
- Provide an efficient and professional response to inbound calls coming through on the city-wide Out of Hours system and from customers using their Telecare personal alarm system.
About you:
- Demonstrate significant experience in delivering excellent customer service including over the telephone.
- Employ an empathetic approach to customers.
- Have a positive can-do attitude.
Our organisation: We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen – with the right support.
Equality and Diversity: We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company.
If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.
Reports To: Customer Experience Team Leader - CMC
Closing date: 18 May 2026
Interview date: 27 May 2026
Contact for an informal discussion / more information: Alex Taylor (alex.taylor@wolverhamptonhomes.org.uk)
Control Room Operator in Wolverhampton employer: WMJobs
Wolverhampton Homes Ltd is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary and a supportive work environment. With a strong commitment to diversity and inclusion, employees are encouraged to be themselves while contributing to the community's safety and quality of life. The organisation provides opportunities for career advancement and fosters a culture of teamwork and empathy, making it a rewarding place to work in Wolverhampton.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Wolverhampton
✨Tip Number 1
Get to know the company! Research Wolverhampton Homes and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of scenarios where you can demonstrate your empathetic approach and problem-solving abilities. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Control Room Operator in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Control Room Operator role!
Show Off Your Empathy:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your empathetic approach. Share examples in your application that showcase how you've handled customer queries or concerns with care.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills shine through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Tech
Familiarise yourself with the various platforms you'll be using in the Control Room, like CCTV and Telecare systems. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past, especially over the phone. Think about situations where you had to be empathetic and solutions-oriented, as this aligns perfectly with what Wolverhampton Homes is looking for.
✨Stay Calm Under Pressure
Control Room Operators often deal with high-pressure situations. Be ready to discuss how you handle stress and maintain professionalism during challenging calls. Practising some scenarios can help you articulate your approach.
✨Show Your Commitment to Diversity
Wolverhampton Homes values diversity and inclusion. Be prepared to talk about how you can contribute to a diverse workplace and why it's important to you. This will demonstrate that you align with their organisational values.
