At a Glance
- Tasks: Support the Revenue and Benefits team in delivering essential services and managing customer accounts.
- Company: City of Wolverhampton Council, committed to equal opportunities and community support.
- Benefits: Earn while you learn with a competitive salary and recognised qualifications.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Strong customer service and communication skills; commitment to learning.
The predicted salary is between 25747 - 25747 £ per year.
About the role
Salary - £25,747
Hours - 37 per week
Contract type - full time, fixed term for 24 months
Work Style - Flexible to meet the needs of the service
The City of Wolverhampton Council is looking for an Apprentice to promote and support the work and services of the Revenue and Benefits team. The apprenticeship is a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship, with on‑the‑job training and recognised qualifications.
Key responsibilities
- Assist in ensuring we pay the right benefit to the right person at the right time.
- Collect the right amount from the right person and take effective recovery of debt owed to the Council.
- Administer accounts and advise customers on welfare benefits.
- Use various IT systems that support the efficient delivery of our services.
Qualifications and skills
- Excellent customer service, organisational skills and communication skills (written and verbal).
- Confidence and clarity in communication.
- Commitment to completing the apprenticeship training.
- Ability to work in a busy team with a varied workload.
Eligibility
- Non‑UK nationals must have resided in the UK for the last three years.
- Previous qualifications in a similar area may be checked for eligibility.
- Maths and English qualifications obtained overseas require an ENIC certificate.
EEO statement
City of Wolverhampton Council is an equal opportunities employer. We encourage applications from people of all backgrounds and underrepresented groups and are a Disability‑Confident Employer and an Armed Forces Employer.
Assessment and Recovery Apprenticeship in Wolverhampton employer: WMJobs
The City of Wolverhampton Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee development through its Level 4 Apprenticeship programme. With a commitment to flexible working hours and a focus on community service, employees can expect meaningful engagement in their roles while gaining valuable qualifications and skills in the Revenue and Benefits sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment and Recovery Apprenticeship in Wolverhampton
✨Tip Number 1
Get to know the company! Research the City of Wolverhampton Council and their Revenue and Benefits team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to build your confidence and get feedback on your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational and communication skills. Share specific examples from your past experiences where you've successfully managed tasks or helped others, as this will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and shows your enthusiasm for the apprenticeship.
We think you need these skills to ace Assessment and Recovery Apprenticeship in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to the Revenue and Benefits team, so don’t hold back on showcasing your customer service and organisational skills!
Show Off Your Communication Skills:Since communication is key in this role, ensure your written application is clear and concise. Use confident language and make it easy for us to see your ability to convey information effectively, both in writing and verbally.
Highlight Relevant Experience:If you've got any previous experience in customer service or working with benefits, make sure to mention it! We love seeing how your background can help you thrive in this apprenticeship, so don’t be shy about sharing those stories.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so go ahead and take that step towards joining our team!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assessment and Recovery Apprentice. Familiarise yourself with the responsibilities like managing benefits and debt recovery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, think of examples from your past experiences where you've provided great service. Be ready to discuss how you handled difficult situations or helped someone in need. This will demonstrate your ability to communicate clearly and effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the training you'll receive, and what success looks like in this role. This shows that you're engaged and eager to learn more about the apprenticeship and the City of Wolverhampton Council.
✨Practice Makes Perfect
Consider doing mock interviews with friends or family. Practising your answers out loud can help you feel more comfortable during the actual interview. Focus on articulating your thoughts clearly and maintaining a positive attitude throughout.
