At a Glance
- Tasks: Prepare and serve food and beverages while providing excellent customer service.
- Company: Sandwell Metropolitan Borough Council, dedicated to supporting families during difficult times.
- Benefits: Part-time hours with a supportive team environment.
- Other info: Join a small team in a welcoming café at Sandwell Valley Crematorium.
- Why this job: Make a meaningful impact by helping families in their time of need.
- Qualifications: Strong customer service skills and empathy for the bereaved.
The predicted salary is between 12 - 15 £ per hour.
This is a part‑time, 18.5 hour per week role. Sandwell’s Bereavement Services provide a number of services to families at what is often a very difficult time in their lives. Our Reception Suite and Café facility at Sandwell Valley Crematorium is a key service offering wakes in a purpose built, licensed facility and a friendly and welcoming café for those attending services or visiting loved ones in our grounds. We are looking to appoint a suitably qualified, empathetic and enthusiastic Catering Officer to be part of a small team, helping to run these services.
This role requires undertaking all tasks associated with the preparation and serving of food and beverages at the Reception Suite and the Café, the booking of wakes, checking and validation of information and providing advice and guidance to all customers and relevant stakeholders.
Responsibilities- Food preparation and service, in line with relevant food and hygiene regulations
- The sale of beverages to include soft drinks and alcohol
- Stock control and procurement
- Cash handling and associated administrative tasks
- Oversight and organisation of bookings and rotas
- Excellent front of house customer service skills
- Good communication skills
- Empathy and understanding in working with the bereaved
Catering Officer in West Bromwich employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive and compassionate work environment where you can make a meaningful impact during challenging times for families. With a focus on employee growth and development, this part-time role as a Catering Officer allows you to contribute to a vital service while enjoying a friendly team atmosphere and the satisfaction of helping others in their time of need.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Officer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the catering or hospitality industry. A personal recommendation can go a long way in landing that Catering Officer role.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for providing excellent customer service shine through. Share stories about how you've helped others, especially in sensitive situations.
✨Tip Number 3
Be prepared for the interview! Research Sandwell’s Bereavement Services and think about how your skills align with their needs. Prepare some questions to show you're genuinely interested in the role and the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to a supportive environment.
We think you need these skills to ace Catering Officer in West Bromwich
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic nature. This role is all about supporting families during tough times, so let us know how you connect with people and provide comfort.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your relevant experience in catering and customer service.
Highlight Relevant Experience:Make sure to mention any previous roles that involved food preparation, customer service, or working in sensitive environments. We want to see how your background aligns with what we do at Sandwell’s Bereavement Services.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you’re familiar with food hygiene regulations and catering practices. Brush up on your knowledge about the services provided at Sandwell Valley Crematorium, as this will show your genuine interest in the role.
✨Show Your Empathy
This role involves working with bereaved families, so it’s crucial to demonstrate your empathy during the interview. Share examples of how you've handled sensitive situations in the past to highlight your understanding and compassion.
✨Customer Service is Key
Prepare to discuss your front-of-house experience and how you’ve provided excellent customer service. Think of specific instances where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Be Organised
Since the role involves managing bookings and rotas, be ready to talk about your organisational skills. You might want to mention any tools or methods you use to stay organised, as this will show you can handle the administrative side of the job effectively.
