At a Glance
- Tasks: Prepare and serve delicious food and drinks while providing top-notch customer service.
- Company: Join a vibrant café and gift shop in a popular market hall.
- Benefits: Enjoy generous leave, bank holidays, and exclusive discounts.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be part of a friendly team and create memorable experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
Market Hall Café and Shop
Our popular café and gift shop serve a wide range of customers, from tourists and families to local residents. The café offers both eat-in and takeaway options, serving Monsoon Estates coffee, speciality Golden Monkey teas and a range of refreshing cold drinks, alongside a selection of cakes, sandwiches, paninis, and more. The adjacent market hall shop sells a varied range of products, including local beekeeper’s honey, fossils and toys, gifts and greeting cards, and souvenirs.
The Role
Working within the Visitor Services team, this role mainly covers our busy café. During opening hours you will be preparing food and drink, serving customers, and promoting our offers, including our best‑selling cream teas. Daily tasks will include:
- Opening the museum and café for the day
- Setting up indoor and outdoor café areas
- Maintaining high standards of cleanliness
- Receiving and checking deliveries
- Ensuring all café records are kept accurate and up to date
- Assisting with closing
Occasionally you will also cover the gift shop, chatting with visitors, helping them find products and recommending items rather than relying solely on till‑based interactions.
Working Pattern
This is a part‑time role working to a set 4‑week rolling work pattern:
- Week 1 – Wed, Thurs, Fri 09:30‑17:10
- Week 2 – Tues 09:00‑17:10; Wed, Thurs & Sat 09:30‑17:10
- Week 3 – Tues 09:00‑17:10; Wed, Thurs & Sat 09:30‑17:10
- Week 4 – Wed, Thurs, Fri 09:30‑17:10; Saturday 11:00‑16:00
The Candidate
This role is well suited to someone who is confident working within a team and independently, with a practical, flexible approach. You will enjoy speaking to customers and delivering excellent customer service. We’re looking for someone with experience working in a customer‑service environment. Good levels of numeracy and literacy are essential.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required: you must be able to speak and provide advice in accurate spoken English to the public.
Benefits
Benefits include generous annual leave entitlement, bank holidays, an additional day at Christmas, and access to Vivup benefits and discounts platform.
Closing date: 23rd July 2026
Interview date: 30th July 2026 @ Market Hall Museum.
Equal opportunities: Warwickshire County Council is committed to equality of opportunity for all employees and addresses areas of underrepresentation in its workforce.
Visitor Services Assistant in Warwick employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant in Warwick
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at WMJobs and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Visitor Services Assistant in Warwick
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at WMJobs that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at WMJobs.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at WMJobs get a sense of who you are beyond your experience!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at WMJobs and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
