At a Glance
- Tasks: Support customers with workforce systems and maintain accurate records.
- Company: Warwickshire County Council, dedicated to a vibrant and inclusive workplace.
- Benefits: Generous pension scheme, agile working, and ample annual leave.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Join a team that values your contributions and supports your growth.
- Qualifications: Strong communication skills and problem-solving abilities required.
The predicted salary is between 22950 - 28050 £ per year.
Warwickshire County Council is looking for a Workforce Assistant to help deliver accurate, customer-focused workforce systems support. The Workforce Information Systems team sits within the Pay & Systems Service, part of Workforce Services, supporting reliable, accurate and customer-focused services for our employees and traded customers.
As a Workforce Assistant, you will provide first line support for our core workforce systems (iTrent and Hornbill) by responding to customer queries and maintaining accurate system records. Your role will support the delivery of workforce services that align with our people strategy and service offer.
What You’ll Be Doing:
- Support customers through our CRM System, phone and instant messaging.
- Analyse straightforward issues and escalate where specialist input is needed.
- Maintain accurate workforce system records and structures.
- Correct data quality issues and keep guidance materials up to date.
- Work collaboratively across the team and identify service improvements.
What We’re Looking For:
- Someone who can analyse information and solve problems.
- A confident communicator, both verbally and in writing.
- Ability to work under pressure, meet deadlines and manage interruptions.
- Experience of handling manual or digital information.
- Familiarity with Microsoft Office and email.
- A positive attitude to teamwork and customer service.
It’s a Bonus if you have:
- Experience with HR information systems, databases, office or customer-service environments.
Warwickshire County Council is committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us; we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
To discuss the role please contact Katie Bryne by emailing KatieByrne@warwickshire.gov.uk
Closing date: 24th August 2026
Interview date: W/C 7th September 2026
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Systems and Data Assistant in Warwick employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Systems and Data Assistant in Warwick
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We think you need these skills to ace Systems and Data Assistant in Warwick
Some tips for your application 🫡
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How to prepare for a job interview at WMJobs
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