Specialist End User Analyst in Warwick

Warwickshire County Council is looking for a Specialist End User Analyst to work closely with ICT colleagues and services across the council, providing secure, modern and reliable end user technology services that support Warwickshire County Council’s objectives. This role is ideal for someone who enjoys problem solving, takes ownership of technical platforms, and works collaboratively to deliver high-quality end user solutions within defined standards and governance.

About the Role

• Take ownership of specialist end user platforms, including Microsoft SCCM and Endpoint Manager (Intune).
• Configure, maintain and continually improve device management, application deployment and security configuration.
• Independently interpret and analyse complex ICT issues, recommending and delivering effective technical solutions.
• Support the deployment and lifecycle management of Windows and mobile devices, including build updates and testing.
• Manage application packaging, deployment monitoring and white glove processes.
• Provide expert advice and guidance to colleagues and stakeholders on end user technologies.
• Contribute to the development and maintenance of ICT policies, procedures and technical documentation.
• Work collaboratively with ICT teams and business stakeholders to meet service delivery outcomes.
• Proactively identify opportunities to improve services through new or emerging technologies.
• Contribute to knowledge sharing, mentoring and continuous service improvement.

Key Requirements

• Either hold a full relevant professional qualification or have significant experience in an ICT environment at a senior level.
• The ability to demonstrate a high degree of complex problem-solving skills.
• The ability to communicate complicated and contentious information with varied audiences in person and/or writing.
• The ability to work within broad practice or guidelines using managerial discretion over a broad area of activity.
• The ability to work under a high degree of pressure, including meeting unpredictable deadlines and dealing with conflicting demands.
• Experience of supervising and managing a small team.
• Experience of monitoring and managing project budgets.
• Experience of contributing to the development of ICT policies and procedures.
• Excellent IT skills.
• The ability to pull together plans/develop solutions through the introduction of new or original thinking.
• The ability to persuade others to adopt a course of action which is not necessarily their preferred approach.
• Understanding of equality, diversity and inclusion principles.
• The right to work in the UK.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

To discuss the role please contact Joel O’Sullivan on Joelosullivan@warwickshire.gov.uk or 01926 418140. Closing date: 3rd June 2026 Interview date: TBC.

Should you require application forms in an alternative format or language, or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under-representation in its workforce.