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For Companies At a Glance
- Tasks: Manage payroll operations and ensure accurate payments for colleagues and clients.
- Company: Warwickshire County Council, committed to equality and employee support.
- Benefits: Local Government Pension, lifestyle discounts, health plans, and flexible working options.
- Why this job: Join a supportive team and make a real difference in payroll accuracy.
- Qualifications: Experience in payroll management and strong IT skills, especially in Excel.
- Other info: Entry-level position with great career growth and training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About The Team
The Workforce Support Officer — Payroll is based in Warwick within the Payroll Team, part of Workforce Services. This role is essential to ensuring Warwickshire County Council’s payroll operations are conducted accurately and promptly, supporting both colleagues and clients. As part of the payroll team, you will utilise modern systems and collaborate with dedicated professionals, all working towards the shared goal of delivering correct payments the first time, every time.
About The Role
- Plan and execute payroll operations in accordance with established Service Level Agreements (SLAs), prioritising both quality and timeliness.
- Provide advanced system support across payroll, pensions, and employee benefits, including inputting, interrogating, and reporting on payroll data to ensure correct payments are processed.
- Maintain comprehensive process guidance, assist with internal and client audits, and promote data quality and housekeeping standards.
- Deliver training on payroll software to colleagues and clients and lead small-scale improvement projects to enhance service delivery.
- Resolve customer queries (using platforms such as iTrent, Five9, and Hornbill) with professionalism and confidentiality.
Key Requirements
- Demonstrated experience managing high-volume and complex payroll or financial records, with the ability to reconcile large datasets, quickly identify anomalies, and maintain accuracy at scale.
- Strong IT proficiency, especially in Excel, with the capability to independently interpret and analyse information to resolve issues.
- Exceptional organisational and prioritisation skills suited to a fast-paced environment, along with clear, confident communication and discretion.
- Desirable: CIPD Level 3 / CIPP qualification or relevant experience or currently working towards certification.
Benefits And Wellbeing
- Local Government Pension Scheme (LGPS) with Shared Cost Additional Voluntary Contributions (AVCs).
- Access to lifestyle discounts and savings through Vivup, Cycle to Work scheme, and various wellbeing resources.
- Participation in Citysave Credit Union and a car lease scheme through partner organisations.
- Health Cash Plan (BHSF) features a 24/7 GP helpline, and support from the Employee Assistance Programme (EAP).
- Discounted gym membership and access to Fitter Futures Warwickshire.
- Agile working guidance and enhanced family‑friendly leave, including the option to purchase additional annual leave.
- Recognition through STAR Awards and long‑service acknowledgement.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public.
Closing Date: 28th January 2026
EEO Statement: Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Seniority level: Entry level
Employment type: Full-time
Job function: Human Resources
Industries: Human Resources Services
Contact: To discuss the role please contact Joeanne Bourne by emailing.
Payroll Officer- Workforce Services in Warwick employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Officer- Workforce Services in Warwick
✨Tip Number 1
Network like a pro! Reach out to current employees at Warwickshire County Council on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common payroll scenarios. Think about how you’d handle high-volume data or resolve customer queries. We want to see you shine with your problem-solving skills!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with payroll systems like iTrent and Excel. We love candidates who can demonstrate their ability to analyse data and maintain accuracy under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to join our team and make a difference.
We think you need these skills to ace Payroll Officer- Workforce Services in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Officer role. Highlight your experience with payroll systems, data management, and any relevant qualifications like CIPD or CIPP. We want to see how your skills match what we're looking for!
Showcase Your IT Skills: Since strong IT proficiency is key, don’t forget to mention your Excel skills and any other software you’re familiar with. If you've used platforms like iTrent or Hornbill, give us the details! We love tech-savvy candidates.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at WMJobs
✨Know Your Payroll Basics
Before the interview, brush up on your payroll knowledge. Understand key terms and processes related to payroll operations, especially those mentioned in the job description like SLAs and data reconciliation. This will show that you’re not just interested in the role but also knowledgeable about it.
✨Show Off Your IT Skills
Since strong IT proficiency is a must, be prepared to discuss your experience with payroll systems and software, particularly Excel. Bring examples of how you've used these tools to solve problems or improve processes in previous roles. If you have any certifications, mention them!
✨Demonstrate Organisational Skills
This role requires exceptional organisational skills, so think of specific instances where you successfully managed multiple tasks or projects. Be ready to explain how you prioritised your workload and maintained accuracy under pressure. Use the STAR method to structure your answers.
✨Practice Professional Communication
As you'll be resolving customer queries, practice clear and confident communication. Prepare for potential questions about handling difficult situations or complaints. Role-playing with a friend can help you articulate your thoughts and maintain professionalism during the interview.
