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- Tasks: Lead a dynamic team to enhance digital services and drive innovation.
- Company: Warwickshire County Council, a forward-thinking and people-centred organisation.
- Benefits: Generous pension scheme, flexible working, and ample annual leave.
- Why this job: Make a real impact on community outcomes while developing your leadership skills.
- Qualifications: Experience in ICT management and strong strategic thinking required.
- Other info: Join a culture of continuous improvement and diverse talent.
The predicted salary is between 36000 - 60000 £ per year.
Warwickshire County Council – Make a real impact. Shape the future of digital services in Warwickshire. Are you an experienced ICT leader looking for the next step in your career? This is a high‑impact role at the heart of a forward‑thinking, people‑centred organisation. The role is to join Warwickshire County Council’s Digital & ICT senior leadership team as the Operations Service Support Manager. Working alongside the Head of Service and fellow Service Managers, you will influence service strategy and drive innovation that supports Warwickshire’s vision and outcomes.
Responsibilities
- Lead and develop a team of around 38 colleagues, fostering a high‑performing, collaborative culture.
- Oversee a £10m budget, ensuring value for money, effective procurement, and strategic resource planning.
- Ensure ICT support services run optimally and align with best practice frameworks.
- Strengthen relationships with business owners, suppliers, and key stakeholders across the Council and partner organisations.
- Drive continuous improvement and resilience across technologies and service delivery.
About You
- Experience managing ICT functions and multi‑disciplinary teams in complex environments.
- Strong strategic thinking and the ability to translate vision into operational delivery.
- Proven experience managing budgets and driving service performance.
- Knowledge of ITIL processes (desirable) and experience within local government (highly beneficial).
- Excellent communication, partnership‑building, and stakeholder‑management skills.
If you are motivated by improving services, empowering teams, and delivering high‑quality outcomes for the people of Warwickshire, we’d love to hear from you.
Working for Warwickshire – The difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, and supported. Our people are central to our success, and we are committed to building a workplace where diverse and talented colleagues can thrive. Our benefits include:
- A generous Local Government Pension Scheme, with an employer contribution of around 19%.
- Agile and flexible working, supporting work–life balance.
- Generous annual leave, plus bank holidays and an additional day at Christmas.
- Access to Vivup, our employee benefits and discounts platform.
- A culture of continuous improvement, development opportunities, and meaningful work that contributes to better outcomes for our communities.
Additional Information
If you are applying for this role on a secondment basis, please ensure you have permission from your line manager. To discuss the role please contact Peter Wren, Head of ICT Services via peterwren@warwickshire.gov.uk. Closing date: 3rd March 2026 Interview date: w/c 17th March 2026 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Operations Support Service Manager in Warwick employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Service Manager in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who work in local government. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Warwickshire County Council’s recent projects and initiatives. Show us you’re genuinely interested in shaping their digital services and how your experience aligns with their goals.
✨Tip Number 3
Practice your communication skills! As an Operations Support Service Manager, you'll need to build relationships with various stakeholders. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Warwickshire County Council.
We think you need these skills to ace Operations Support Service Manager in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing ICT functions and leading teams. We want to see how your skills align with the role of Operations Support Service Manager, so don’t hold back!
Showcase Your Strategic Thinking: In your application, emphasise your ability to translate vision into operational delivery. We’re looking for someone who can think strategically, so share examples of how you've driven service performance and innovation in previous roles.
Highlight Your Budget Management Skills: Since this role involves overseeing a £10m budget, it’s crucial to demonstrate your experience in managing budgets effectively. Share specific instances where you ensured value for money and strategic resource planning.
Communicate Clearly: Strong communication and partnership-building skills are key for this position. Make sure your application reflects your ability to engage with stakeholders and build relationships. We want to see your personality shine through!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of ICT functions and ITIL processes. Be ready to discuss how you've managed multi-disciplinary teams in complex environments, as this will show your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and develop teams. Think about times when you fostered a collaborative culture or drove service performance. This is key for the Operations Support Service Manager role.
✨Budget Savvy
Since you'll be overseeing a £10m budget, come prepared to discuss your experience with budget management. Share specific instances where you ensured value for money and effective procurement, as this will demonstrate your strategic thinking.
✨Build Relationships
Think about how you've strengthened relationships with stakeholders in the past. Be ready to talk about your communication skills and how you've collaborated with business owners and suppliers to drive innovation and improve services.
