At a Glance
- Tasks: Lead library operations and deliver top-notch customer service in a vibrant community space.
- Company: Warwickshire County Council, dedicated to community engagement and inclusivity.
- Benefits: Generous leave, discounts, and a solid pension scheme for your future.
- Other info: Join a team that values diversity and promotes the welfare of all individuals.
- Why this job: Make a difference in your community while developing leadership skills in a supportive environment.
- Qualifications: Strong customer service skills and experience in a public-facing role are essential.
The predicted salary is between 24000 - 28000 £ per year.
About The Role
As an SCSA, you will support the day‑to‑day running of the library, helping to ensure our customers receive an excellent service. You will take on a leadership role on shift, supporting colleagues and volunteers, and helping to maintain a safe and positive environment for all.
Responsibilities
- Deliver a high standard of customer service in a busy public library
- Support and supervise staff and volunteers during shifts
- Assist with the smooth running of library operations, including opening and closing the building
- Promote library services, events, and digital resources
- Support community engagement activities and events
- Handle customer enquiries, including those that may be sensitive or complex
- Support the implementation of council and library policies
About You
- Has excellent customer service and communication skills
- Is confident working with a wide range of people in the community
- Can support and guide colleagues and volunteers effectively
- Is organised, flexible, and able to prioritise tasks in a busy environment
- Is confident using IT systems and supporting customers with digital services
- Demonstrates a positive, proactive, and inclusive approach
Previous experience in a customer‑facing role is essential, and experience of working in a library or similar setting is desirable.
Working Pattern
Week 1
- Mon – 8:30 am – 5:30 pm (8 hrs)
- Tue – OFF
- Wed – 8:30 am – 5:30 pm (8 hrs)
- Thu – OFF
- Fri – OFF
- Sat – OFF
Week 2
- Mon – 8:30 am – 5:30 pm (8 hrs)
- Tue – OFF
- Wed – 9:30 am – 5:30 pm (7 hrs)
- Thu – OFF
- Fri – OFF
- Sat – 9 am – 4 pm (6 hrs)
Fluency Duty & Pre‑engagement Checks
The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public. Successful applicants will be subject to a range of pre‑engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, if an individual has a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
Benefits
- Agricultural working, a valuable part of the pay and reward package for employees working in local government
- Generous annual leave entitlement, including bank holidays and an additional day at Christmas
- Access to Vivup benefits and discounts platform
- A pension scheme with an employer contribution rate of typically around 19 % per month, providing a valuable package for members and their dependants
Additional Information
Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Further details can be found in the job specification and person specification.
Equal Opportunity Statement
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Closing date: 1 st June 2026
Library Senior Customer Service Assistant in Warwick employer: WMJobs
Warwickshire County Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Library Senior Customer Service Assistant, you will enjoy generous annual leave, access to a benefits platform, and a robust pension scheme, all while making a meaningful impact in the community through your leadership and customer service skills.
StudySmarter Expert Advice🤫
We think this is how you could land Library Senior Customer Service Assistant in Warwick
✨Tip Number 1
Get to know the library scene! Visit local libraries, chat with staff, and understand their operations. This will not only give you insights but also show your genuine interest when you apply.
✨Tip Number 2
Network like a pro! Connect with current or former library staff on LinkedIn. They can provide insider tips and might even refer you directly to hiring managers.
✨Tip Number 3
Showcase your customer service skills in action! Volunteer at community events or local libraries. This hands-on experience will make your application stand out and demonstrate your commitment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Library Senior Customer Service Assistant in Warwick
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you've made a difference in previous roles, especially in busy environments like libraries.
Be Specific About Your Experience:If you've worked in a library or a similar setting, let us know! Share specific examples of how you've supported colleagues and engaged with the community. This will help us see how you fit into our team.
Keep It Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at WMJobs
✨Know Your Library Stuff
Before the interview, brush up on the library's services, events, and digital resources. Being able to discuss these confidently will show your genuine interest and help you stand out as a candidate who is ready to promote what the library has to offer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in busy environments. Think about how you handled difficult situations or sensitive enquiries, as this will demonstrate your ability to maintain a positive atmosphere.
✨Leadership in Action
Since the role involves supporting colleagues and volunteers, be ready to share instances where you've taken on a leadership role. Discuss how you guided others, resolved conflicts, or contributed to team success, highlighting your organisational and flexible approach.
✨Be Tech-Savvy
Familiarise yourself with common IT systems used in libraries and be prepared to discuss how you can assist customers with digital services. Showing that you're comfortable with technology will reassure the interviewers that you can support both staff and patrons effectively.
