At a Glance
- Tasks: Lead ICT performance and service improvement while analysing complex data.
- Company: Warwickshire County Council, dedicated to delivering value for money and better outcomes.
- Benefits: Flexible working, generous pension scheme, and employee wellbeing discounts.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact on ICT services that support the community.
- Qualifications: Experience in ICT performance, strong analytical skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
About The Team
Help shape a high-performing, well-governed ICT service that delivers value for money, strong supplier oversight and better outcomes for colleagues and residents across Warwickshire.
About The Role
In this key role, you will:
- Lead ICT performance, assurance, supplier oversight and service improvement across key operational services.
- Analyse complex performance, contractual and financial information to identify risks, trends and improvement opportunities.
- Provide professional advice and constructive challenge to ICT managers and teams on governance, compliance and service performance.
- Support procurement and commercial activity, including requirements development, evaluation, governance documentation and contract review.
- Develop and maintain assurance frameworks, performance measures, standards, procedures and service documentation.
- Monitor supplier performance and contract spend, helping to secure value for money, cost avoidance and effective service recovery where needed.
- Work collaboratively across ICT and partner services to deliver continuous improvement and stronger operational integration.
Key Requirements
You’ll bring:
- Substantial experience in ICT performance, assurance, contract management, supplier oversight or a related discipline.
- Strong analytical and problem‑solving skills, with the ability to interpret complex data and turn insight into action.
- Excellent communication skills, able to present technical, commercial or sensitive information clearly to a wide range of audiences.
- Experience of supporting procurement, governance or commercial activity within a complex service environment.
- Confidence to influence, negotiate with and challenge internal and external stakeholders to improve outcomes.
- A collaborative approach and the ability to manage competing priorities while delivering high‑quality work to tight deadlines.
- Experience of continuous improvement, service standards, reporting and performance management in practice.
- Knowledge of ICT governance, assurance or risk management frameworks, with ITIL Foundation desirable.
Why Join Us
Play a key role in improving ICT performance, governance and value for money across services that support the organisation and residents. Work in a collaborative environment where your insight and professional judgement will directly influence service improvement and decision‑making. Enjoy flexible, agile working that supports your wellbeing and helps you balance work and home life. Access a generous benefits package including a strong pension scheme and employee wellbeing discounts.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Equal Opportunity
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
ICT Performance Officer in Warwick employer: WMJobs
Warwickshire County Council is an excellent employer, offering a collaborative work environment where your expertise as an ICT Performance Officer will directly contribute to enhancing service delivery for the community. With a strong focus on employee wellbeing, flexible working arrangements, and a comprehensive benefits package, including a robust pension scheme, you will find ample opportunities for professional growth and development in this meaningful role.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Performance Officer in Warwick
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WMJobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WMJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WMJobs!
✨Direct Apply to WMJobs
Let's not forget to apply directly through the WMJobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Performance Officer in Warwick
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WMJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WMJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WMJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
