Customer Service Adviser – Permanent Post
Grade G – £26,824 to £28,598 per annum. 37 hours per week covering the Customer Service team opening hours 08:45am – 17:15pm Monday to Thursday and 08:45 – 16:45 Friday.
Location: Warwick District Council – responsibilities include the Pump Rooms and the Saltisford office; this role is not suitable for home or hybrid working.
Main Responsibilities
- Resolve queries at first point of contact via telephone or face‑to‑face, often complex, covering Benefits, Council Tax, Refuse and Recycling and other departments.
- Provide assistance to residents of Warwick District.
- Attend training and, after achieving competency, may work from home for telephone enquiries.
Qualifications & Skills
- Experience in a customer service role preferred but not required; a genuine desire to help people is essential.
- Excellent written and verbal communication skills.
- Computer literacy.
- Basic Disclosure and Barring Service (DBS) Check required due to access to data.
Benefits
- Training and development opportunities.
- Supportive health and work‑life balance initiatives.
- Competitive salary within Grade G.
Contact Ruth Jones – Customer Service Team Leader, ruth.jones@warwickdc.gov.uk, 01926 456077.
Contact Philippa Stanton – Customer Service Team Leader, philippa.stanton@warwickdc.gov.uk, 01926 456765.
Closing date: 18th June 2026. Interview dates: 8th and 9th July 2026.
