Business Customer Advisor in Warwick

About the Team

The Economy & Growth service works with partners, District and Boroughs, businesses and communities to drive growth, productivity and investment across Warwickshire. We aim to deliver practical, high‑quality support that helps Warwickshire’s economy and local businesses start, grow and succeed.

About the Role

As a Business Customer Advisor, you’ll be the first point of contact for the new Warwickshire Business Growth Service, providing responsive, friendly and expert business triage. You’ll guide businesses to the right support, manage enquiries, maintain accurate records, working closely with local partners, District and Borough and a range of colleagues from across the council, to help connect businesses with the appropriate advice and support.

Success in this role means delivering excellent customer service, understanding business needs quickly, and helping the team achieve strong economic outcomes for the county.

Key Requirements

• Understanding and experience of working with businesses
• Strong customer relationship skills
• Understanding of CRM and data capture used for various reporting requirements

Benefits

We provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. We also offer agile working, generous annual leave entitlement, bank holidays, an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Contact

To discuss the role please contact Isobel Woods, Head of Economy and Skills, at IsobelWoods@warwickshire.gov.uk.

Equality and Diversity

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.