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- Tasks: Protect tenants' rights and resolve housing disputes while ensuring safe living conditions.
- Company: Walsall Council, a supportive and forward-thinking local authority.
- Benefits: Generous leave, smart working, professional development, and pension scheme.
- Other info: Flexible working arrangements with opportunities for training and career progression.
- Why this job: Make a real difference in people's lives by advocating for housing rights.
- Qualifications: Degree or experience in housing, law, or social work; strong conflict management skills.
The predicted salary is between 39152 - 41771 £ per year.
Walsall Council is looking for a Tenancy Relations Officer with relevant qualifications and experience.
Responsibilities:
- Protect tenants from unlawful eviction, discrimination and poor practice within the private rented sector, ensuring residents can live safely and securely.
- Provide specialist advice to tenants and landlords on their rights and responsibilities under housing legislation and assist in the resolution of disputes, including rent arrears, maintenance issues, and eviction processes.
- Carry out and assist investigations and enforcement to protect residential occupiers, promote housing rights, tackle criminal, rogue and irresponsible landlords and prevent homelessness.
- Work closely with other council services such as Housing & Welfare, Legal services and other partners on complex and sensitive cases.
Key requirements:
- Degree level or similar qualification relevant to homelessness, housing, law, social work equivalent, customer service, or evidence of extensive experience in tenancy related field.
- Qualification or formal training in an enforcement-related discipline.
- Experience of providing advice on housing and tenancy requirements to landlords and tenants.
- Significant experience of working in a housing environment, or recent experience of working in a housing or support service.
- Proven experience in a housing-related role, such as a tenancy officer, housing advisor, or similar position.
- Experience of applying homelessness and housing related legislation and case law.
- Knowledge of legislation, guidance and case law relevant to the role.
- Good level of competency to prepare witness statements, and give evidence in court or tribunal, for prosecutions/hearings.
- An understanding of the rights and responsibilities of landlords and tenants and the changes brought in by the Renters Rights Act 2025.
- Confident in managing conflict, challenging behaviour and emotionally sensitive situations with calmness and professionalism.
- Understanding of the statutory duties and powers under the Housing Act 2004, Housing & Planning Act 2016, the Renters Rights Act 2025 and related regulations.
- A good level of effective IT skills and the ability to understand and develop the use of ICT to achieve work objectives.
- A valid UK Driving Licence is essential.
Benefits:
- Professional annual membership fees covered.
- Supportive and forward-thinking team environment.
- Smart working arrangements.
- Generous annual leave entitlement: 24 days per annum plus bank holidays.
- Flexi time up to 3 additional flexi leave days in a 13-week period.
- Local Government Pension Scheme.
- Savings salary sacrifice scheme.
- Training and progression opportunities depending on qualification and performance.
Working location: works from home and from the office depending on the needs of the service.
Closing date: 8th May 2026.
Tenancy Relations Officer - Ref: EE01026 in Walsall employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Relations Officer - Ref: EE01026 in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Walsall Council and understanding their values and services. Tailor your answers to show how your experience aligns with their mission, especially in tenancy relations and housing legislation.
✨Tip Number 3
Practice your conflict management skills! Since the role involves handling sensitive situations, think of examples from your past where you successfully resolved disputes or managed challenging behaviours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Relations Officer - Ref: EE01026 in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Relations Officer role. Highlight your relevant qualifications and experience in housing, law, or customer service. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tenancy relations and how you can contribute to our team. Be sure to mention any specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Skills: Don’t forget to highlight your skills in conflict management and your understanding of housing legislation. We’re looking for someone who can handle sensitive situations with professionalism, so make sure to give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. We can't wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Legislation
Make sure you brush up on the key housing legislation relevant to the role, such as the Housing Act 2004 and the Renters Rights Act 2025. Being able to discuss these laws confidently will show that you’re well-prepared and knowledgeable about the field.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled tenancy disputes or provided advice to tenants and landlords. This will help demonstrate your practical experience and problem-solving skills, which are crucial for a Tenancy Relations Officer.
✨Practice Conflict Management Scenarios
Since the role involves managing conflict and sensitive situations, think of scenarios where you’ve had to deal with challenging behaviour. Practising how you would handle these situations can help you articulate your approach during the interview.
✨Engage with the Team Culture
Research Walsall Council’s Housing & Customer Engagement Service and be ready to discuss how you can contribute to their supportive team environment. Showing that you understand their values and culture will make you a more appealing candidate.