At a Glance
- Tasks: Ensure safety and security of Council buildings, employees, and visitors.
- Company: Walsall Council, committed to a safe and welcoming environment.
- Benefits: Competitive salary, flexible hours, and professional development opportunities.
- Other info: Join a dynamic team with a focus on equality and customer service.
- Why this job: Be a vital part of the community, ensuring safety and support.
- Qualifications: SIA licence, CCTV experience, and excellent communication skills.
The predicted salary is between 28598 - 31022 £ per year.
Salary: G5 £28,598-£31,022
Location: Walsall
Contract: Permanent
Hours: 37 hours, 52 weeks (flexible 7am-3pm, 10am-6pm, 12am-8pm work pattern)
About the Role
Walsall Council is looking to appoint a dedicated and professional Security Officer to join our service, based at our Civic Premises. You will play a vital role in ensuring the safety and security of Council buildings, employees, visitors and assets. Acting as a visible and reassuring presence, you will help maintain a safe environment while providing a polite, professional and customer‑focused service. This is a frontline role that requires confidence, good judgement and the ability to respond calmly and effectively to a wide range of situations.
Key Responsibilities
- Provide a visible security presence within the Civic Premises
- Carry out regular patrols and inspections of the site
- Operate and monitor CCTV systems, ensuring accurate logs and records are maintained
- Control access to the building in line with policies and procedures
- Identify and manage unwanted behaviour, disputes or security risks
- Respond to alarms, incidents and requests for assistance
- Liaise with emergency services and other authorities where required
- Challenge and report suspicious activity
- Produce written incident reports when necessary
- Implement emergency procedures, including fire evacuation arrangements
- Act as a Fire Marshal and provide first aid support when required
- Use radio communication clearly and appropriately
About You
You will be calm, professional and customer-focused, with the ability to handle challenging situations confidently and appropriately. You will understand the importance of clear communication, confidentiality and equality in a public‑facing environment.
Essential Requirements
- A valid SIA licence
- A valid CCTV licence
- Experience of operating CCTV, access control and security alarm systems
- Knowledge of criminal and civil law relevant to security work
- Experience of front-of-house security in a public or large estate setting
- Good IT skills, including the ability to use online systems and Microsoft Office
- Excellent customer service and communication skills
- First aid trained (or willing to undertake training)
- GCSE (or equivalent) Level 2 English
- Commitment to equality, diversity and confidentiality
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Security Officer - Ref: EE03626 in Walsall employer: WMJobs
Walsall Council is an excellent employer, offering a supportive work culture that prioritises employee safety and professional development. As a Security Officer, you will benefit from flexible working hours, a commitment to equality and diversity, and opportunities for training in first aid and other essential skills, all while contributing to the well-being of your community in a dynamic civic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Ref: EE03626 in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common security officer scenarios. Think about how you'd handle various situations, from managing disputes to responding to alarms. This will show employers you're ready for anything!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a security officer, you'll be the face of safety. Highlight your ability to communicate clearly and professionally, especially when dealing with the public.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who are genuinely interested in joining our team, so make sure to highlight why you want to work with us at Walsall Council.
We think you need these skills to ace Security Officer - Ref: EE03626 in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Security Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:When detailing your previous roles, focus on your experience in security, customer service, and any relevant training like first aid. We want to see how you've handled similar situations in the past!
Be Clear and Concise:Keep your writing straightforward and to the point. Avoid jargon and ensure your application is easy to read. We appreciate clarity, especially when it comes to communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like operating CCTV systems and managing access control. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be interacting with the public regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled challenging interactions calmly and professionally, as this will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Practice responding to hypothetical situations related to security incidents or emergencies. This will allow you to showcase your judgement and decision-making skills, which are crucial for the role.
✨Demonstrate Your Communication Skills
Clear communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. You might also want to mention any experience you have with using radio communication or writing incident reports, as these are important aspects of the job.
