Pastoral Officer in Walsall

The Mercian Trust provides an exciting opportunity for a Pastoral Officer at Queen Mary’s Grammar School.

Queen Mary’s Grammar School is an academically selective school that places wellbeing and pastoral care at the heart of its work. The school is committed to mental health and has a strong community‑oriented ethos.

• Drive a culture of exemplary behaviour and high expectations, upholding and embedding the school’s behaviour policy and CREDIT values.
• Model excellence and build high‑impact relationships by establishing strong, professional relationships with pupils and acting as a visible role model and mentor.
• Lead and deliver restorative behavioural practice by applying a restorative approach to behaviour management, leading investigations, conflict resolution, and mentoring interventions.
• Operate and strengthen behaviour systems, including investigation of incidents, managing referrals, supervising the R Room provision, and ensuring administration meets a high standard.
• Champion whole‑school culture and engagement, supporting assemblies, events and meetings to promote positive behaviour across all year groups.

• Relevant qualifications: at least GCSE grade C/4 in English and Mathematics; additional qualifications desirable.
• Demonstrable experience working with young people and families across educational settings.
• Data literacy: ability to analyse data, identify trends and produce insight‑driven reports.
• IT proficiency: confident using Excel and school platforms such as SIMS and CPOMS, or willingness to learn.
• Strong interpersonal, written and verbal communication skills suitable for diverse audiences.
• Highly organised with strong time‑management, able to prioritise under pressure and remain calm in crisis situations.
• Teamwork: ability to collaborate, contribute to improvements and work constructively as part of a wider team.
• Commitment to safeguarding, equality, diversity and inclusion, and alignment with the school’s ethos and values.

Pay range: NJC SCP 9 – 17; Full Time; Permanent.

Financial, health and lifestyle benefits including discounts on everyday purchases, a free health plan, a cycle‑to‑work scheme, the Blue Light Card and sector‑leading CPD opportunities.

The Mercian Trust is committed to safeguarding, promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service checks and satisfactory references. The Trust also promotes equality, challenges discrimination and develops community cohesion.

Applicants should provide a personal statement highlighting attributes, skills and experience relevant to the role. AI‑generated content will not be accepted. Application deadlines will be released by the school’s recruitment team.