Gallery Assistants - Ref: EE03326 in Walsall

G3: £25,583 - £25,989 pro rata to hours worked. (£13.26 - £13.47 per hour)

4 roles: 2 x 12.5 hours per week, 1 x 9.375 hours per week, 1 x 13.75 hours per week. Some evening and weekend work may be required.

We are looking for Gallery Assistants to enhance visitor enjoyment of The New Art Gallery Walsall and to ensure the care, safety and security of the permanent collections and contemporary exhibitions. Reporting to the Front of House Managers, you will play a central role in providing a warm welcome to visitors, responding to queries, engaging visitors with the collections and contemporary exhibitions, invigilating the floors, assisting with learning and engagement events and visits, supporting previews and functions, and taking sales in the Gallery shop.

The New Art Gallery Walsall is one of the leading visual arts venues in the West Midlands. Situated in the heart of Walsall town centre, the Gallery is a busy and vibrant building with an exciting programme of contemporary art exhibitions and collections displays, lively learning, education and community events, an artist studio, art library, café, conference facilities and shop. The Gallery provides a truly unique place for its visitors to experience, learn from, and participate in the visual arts.

As part of Walsall Council and funded as a National Portfolio Organisation by Arts Council England, the Gallery is committed to delivering ambitious artistic programmes and meaningful engagement with diverse audiences.

We are seeking an enthusiastic and dynamic individual with a keen interest in providing excellent customer service and a good attention to detail, to join us for the next exciting stage in the Gallery’s future. You will bring:

• Good verbal communication skills, including the ability to present information confidently to the public.
• The ability to provide advice and/or information in accurate spoken English.
• An understanding of the needs of different audiences.
• An interest in and some knowledge of museums and galleries.
• An ability to work as part of a team.
• Experience of security duties and/or evidence of a trustworthy and conscientious attitude towards security.
• An ability to handle cash responsibly and in a trustworthy manner.
• Some computer awareness and/or ability to learn about and operate computerised and documentation systems.
• An awareness of, and commitment to, equality of opportunity.
• Good time management skills.
• Recent experience of working directly with the public in a reception, information or sales providing role.
• Basic numeracy and literacy.

Why join us?

• The opportunity to work with an important and diverse art collection.
• A leading role in shaping how collections are experienced by audiences.
• Professional development and opportunities to grow your career.
• The chance to contribute to an ambitious Arts Council England funded programme.

Additional Information

• Based at The New Art Gallery Walsall.
• Includes occasional evening and regular weekend working.
• Opportunity to represent the Gallery at events and previews.

We want our staff to reflect the diversity of the communities we serve in Walsall, and at The New Art Gallery we are committed to promoting equality and anti‑discriminatory practice. We welcome applications from people of all cultures, races, ethnicities and religions, of different genders, ages, sexual orientations, and abilities, and recognise unique perspectives and contributions.

For more information on the role, or to discuss aspects of this role, please contact Alex Jolly, Head of Visitor Experience, alex.jolly@walsall.gov.uk.

Closing date for applications: 8th July 2026.