At a Glance
- Tasks: Assist with voids and lettings, ensuring smooth transitions for residents.
- Company: Join Birmingham City Council, a leader in community-focused services.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with the chance to work across various teams and departments.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28598 - 34434 € per year.
Grade B – £28,598 – £34,434 per annum. Working 36.5 hours per week. Office based in Birmingham B11.
We are looking for people who are flexible, adaptable and have a can-do attitude, working well under pressure to make a difference for our citizens.
Responsibilities
- Carry out day-to-day visits, including take-to-views with customers, moving out visits, and handling electric and gas meter issues with preferred energy providers.
- Prepare letting plans, create tenancy support service plans and upload proofs.
- Update computer-based systems daily in a timely manner.
- Deal with emails and customer queries, taking ownership of work end-to-end and achieving positive outcomes.
- Provide day-to-day support within the void service to enhance and achieve performance and turnaround times.
- Partner and collaborate to reach the end goal for tenants.
- Work across all BCC teams, departments and agencies.
- Cover for emergencies, sickness and annual leave as required; may be required to work city wide and provide wrap-around support.
- Work lone and ensure systems are checked in line with BCC health and safety policy.
You must hold a full UK driving licence and have access to a vehicle.
Qualifications
- A track record of delivering high-quality customer-focused service for residents moving into BCC property.
- Ability to support the voids service through times of change to meet business objectives and priorities.
- Excellent understanding of BCC policies and procedures related to voids and lettings integrated service.
- Excellent communication skills.
- Focus on performance.
- Effective time management, juggling conflicting priorities and enquiries with ease.
- Problem-solving, resolving issues swiftly and efficiently.
- Resilience and ability to work in a highly pressurised environment, making sound decisions under pressure.
- KPI and performance-driven mindset, ensuring void properties are let as quickly as possible to reduce or avoid void and rent loss.
- Ability to cover for emergencies, sickness and annual leave as required; work city wide and provide wrap-around support if necessary.
- Working knowledge of lone-working safety procedures and health and safety policy.
- Full UK driving licence and access to a vehicle.
Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Proof of right to work will be required before any employment offer can be confirmed.
Voids and Lettings Assistant employer: WMJobs
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work environment where flexibility and adaptability are valued. With a strong commitment to employee development and a focus on delivering high-quality services to the community, staff can expect ample opportunities for growth and collaboration across various teams. Located in Birmingham, the council promotes a culture of resilience and teamwork, ensuring that employees can thrive while making a meaningful impact on the lives of citizens.
StudySmarter Expert Advice🤫
We think this is how you could land Voids and Lettings Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Birmingham City Council. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in making a difference for the citizens.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you've handled pressure in the past. We want to see that can-do attitude shine through!
✨Tip Number 3
Be ready to share specific examples! When discussing your skills, think of situations where you’ve successfully managed conflicting priorities or resolved issues quickly. This will demonstrate your problem-solving abilities and resilience, which are key for this role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the team or the challenges they face. This shows your enthusiasm and helps you gauge if the role is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Voids and Lettings Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Voids and Lettings Assistant role. We want to see how you can bring that can-do attitude and flexibility to our team!
Showcase Your Customer Service Skills:Since this role is all about delivering high-quality customer-focused service, share specific examples of how you've successfully handled customer queries or resolved issues in the past. We love seeing real-life stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you're a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the ins and outs of voids and lettings. Brush up on BCC policies and procedures, as well as any recent changes in the sector. This will show that you're not just interested in the role but are also proactive about staying informed.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered high-quality customer service. Think about times when you resolved issues quickly or went above and beyond for a resident. This will demonstrate your ability to handle customer queries effectively.
✨Demonstrate Flexibility and Adaptability
Since the role requires working under pressure and adapting to changing situations, be ready to discuss how you've successfully managed conflicting priorities in the past. Share specific instances where your can-do attitude made a difference.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, performance metrics, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company culture aligns with your values.
