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- Tasks: Assist in the café and shop, welcoming visitors and managing deliveries.
- Company: Join Warwickshire County Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible hours, generous leave, and a solid pension scheme.
- Other info: Part-time role with great opportunities for personal growth.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Market Hall Café receive and check deliveries; keep records accurate and up to date. Occasionally cover the gift shop and welcome visitors on the shop floor.
Qualifications and Experience
- Experience working in a customer service environment.
- Confident working within a team and independently with a practical, flexible approach.
- Enjoy speaking to customers and delivering excellent customer service.
- Good levels of numeracy and literacy are essential.
Working Pattern
This is a part-time role offered at 15.5 hours per week, working to a 4-week rolling pattern.
- Week 1 – Tue 12-3, Wed 10:30-3, Thu 12-3, Fri 12-3, Sat 09:30-2
- Week 2 – Tue 12-3, Wed 09:30-3, Thu 12-3, Fri 12-3, Sat Off
- Week 3 – Tue 12-3, Wed 10:30-3, Thu 12-3, Fri 12-3, Sat 09:30-2
- Week 4 – Tue 12-3, Wed 09:30-3, Thu 12-3, Fri 12-3, Sat Off
Benefits and Additional Information
Warwickshire County Council offers a generous pension scheme with an employer contribution typically around 19 percent per month. Benefits include agile working, generous annual leave entitlement, bank holidays, an additional day at Christmas, and access to Vivup benefits and discounts.
The Fluency Duty is required; you must be able to speak and provide advice in accurate spoken English to the public.
Application and Contacts
To discuss the role please contact Victoria Goodall-Barber by emailing victoriagoodall-barber@warwickshire.gov.uk. Closing date: 27th May 2026. Interview date: 4th June 2026. If you require application forms in an alternative format or any adjustments, please contact hrandpayroll@warwickshire.gov.uk and we will accommodate your requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Visitor Services Assistant - Café and Shop employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant - Café and Shop
✨Tip Number 1
Get to know the company! Research Warwickshire County Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with visitors, think of scenarios where you can demonstrate your ability to handle queries and provide excellent service. Role-play with a friend if you can!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires a practical approach, so be prepared to discuss how you've adapted to changing situations in previous roles. Share specific examples that highlight your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Visitor Services Assistant - Café and Shop
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities of the Visitor Services Assistant position, especially around teamwork and flexibility.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of delivering excellent service, which is key for a Visitor Services Assistant.
✨Familiarise Yourself with the Role
Take some time to read through the job description and understand the responsibilities. Think about how your experience aligns with the tasks mentioned, like managing deliveries or welcoming visitors. Being able to discuss these points will demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since fluency in spoken English is essential, practice speaking clearly and confidently. You might want to rehearse common interview questions with a friend or family member. This will help you feel more at ease during the actual interview and ensure you can convey your thoughts effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask the interviewer. This could be about the team dynamics, the café's approach to customer service, or even the training process. It shows you're engaged and keen to learn more about the position and the company.