At a Glance
- Tasks: Support people to live safely by assessing needs and installing telecare equipment.
- Company: Join Sandwell Metropolitan Borough Council, a community-focused organisation.
- Benefits: Enjoy a competitive salary, shift allowance, and the chance to make a difference.
- Other info: Flexible 35-hour rota with opportunities for personal growth and development.
- Why this job: Make a real impact in people's lives while working in a rewarding environment.
- Qualifications: Knowledge of community alarm services and a full driving licence required.
The predicted salary is between 21600 - 26400 £ per year.
Sandwell Metropolitan Borough Council is looking for enthusiastic, motivated individuals to join our Community Alarms Service. This is a rewarding role supporting people to live safely and independently in their own homes by assessing needs, installing telecare equipment and responding to emergency calls with professionalism, care and confidence.
About The Role
As a Community Alarms Officer, you will undertake assessments, install and demonstrate a range of alarm and telecare equipment, and help ensure customers receive the right support at the right time. You will also operate control centre equipment on a 24-hour basis, answering incoming calls in line with Telecare Service Association Code of Practice, policies, procedures and service standards.
Key Responsibilities
- Identify the type of emergency, assess customer needs and take appropriate action across a wide range of issues including medical, social, housing, telecare and care-related calls.
- Provide a courteous, calm and professional service when supporting customers, colleagues, councillors, contractors and partner agencies.
- Receive and respond to calls from individuals and establishments monitored for lone worker, telecare, telehealth, fire, burglary and temperature control alerts.
- Plan diary activity to ensure assessments and scheduled work are completed effectively.
- Provide an out-of-hours answering and filtering service for repairs and other council services, prioritising calls and liaising with trades operatives, contractors and standby supervisors where required.
- Undertake safety checks on council vehicles used as part of the role.
- Provide emergency first aid, lifting and handling support where required.
What We Are Looking For
You will have a good working knowledge of community alarm services, including the assessment and installation of telecare equipment. You must also hold a full driving licence and be able to drive council fleet vehicles, including both manual and automatic vehicles.
Hours and working pattern
35 hours per week, working a rota pattern of 07:00 to 19:10 and 19:00 to 07:10 over a six-week rota.
Salary
Band D SCP 9 – 17 plus 17% shift allowance.
Previous applicants need not apply. Closing date: 02 September 2026.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit Sandwell Council Jobs.
Click here to find out more about our One Team Framework: Values and Behaviours One Team Framework.
Community Alarms Officer in Tipton employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
