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- Tasks: Engage with residents to improve recycling and enhance local neighbourhoods.
- Company: Join Telford & Wrekin Council, committed to cleaner, greener communities.
- Benefits: Enjoy competitive pay, pension scheme, staff discounts, and free parking.
- Other info: Flexible hours with occasional evening and weekend work.
- Why this job: Make a real difference in your community while promoting environmental sustainability.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Telford & Wrekin Council is seeking a proactive Waste & Neighbourhood Services Engagement Officer to support cleaner, safer neighbourhoods and improve recycling and waste management behaviours across the borough. You will deliver frontline, face‑to‑face engagement with residents and local partners, including doorstep engagement and targeted campaigns to improve the correct use of waste and recycling services. You will also monitor cleansing and grounds standards and task operational teams to improve the local environment. The role involves working largely independently on site, acting as a visible council presence within local communities. You will liaise and collaborate with colleagues and services across waste and recycling, as well as the grounds and cleansing team.
- Key responsibilities:
- Delivering targeted engagement activity to improve recycling and improve the cleanliness and standards of our green and open spaces
- Carrying out doorstep engagement to resolve waste‑related issues
- Working with residents, Ward Members, Parish and Town Councils and contractors to help drive improvements
- Supporting effective activity through evidence gathering
- Monitoring issues and contributing to local action plans
Qualifications:
- NVQ Level 4 (or equivalent)
- Experience in a customer‑facing or community‑based role
- Strong communication skills and the ability to manage challenging situations
- Ability to work independently and manage own workload
- Full UK driving licence
Desirable:
- Experience in waste and recycling or environmental maintenance
Hours and conditions:
Occasional evening and weekend working may be required.
Our commitment to equality:
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters. Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups. Please note: We do not hold a sponsorship licence for visas.
Benefits:
- Competitive pay
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
Waste & Neighbourhood Services Engagement Officer in Telford employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste & Neighbourhood Services Engagement Officer in Telford
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around Telford & Wrekin. Familiarise yourself with local parks and waste management issues. This will show your passion for the environment and help you connect with residents during your engagement activities.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and local partners, role-play some challenging scenarios with friends or family. This will boost your confidence and prepare you for those tricky conversations about waste and recycling.
✨Tip Number 3
Show off your independence! In your interviews, share examples of times you've worked autonomously. Highlight how you managed your workload and made decisions on the spot. This will demonstrate that you're ready to be a visible presence in the community.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Waste & Neighbourhood Services Engagement Officer in Telford
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for the environment and community engagement in your application. We want to see that you genuinely care about improving public spaces and recycling behaviours!
Tailor Your Experience: Highlight any relevant experience you have in customer-facing roles or community work. We’re looking for examples that demonstrate your strong communication skills and ability to handle challenging situations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting role.
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the key responsibilities of the Waste & Neighbourhood Services Engagement Officer role. Familiarise yourself with Telford & Wrekin Council's initiatives on waste management and recycling. This will help you demonstrate your passion for the environment and show that you're proactive about improving public spaces.
✨Showcase Your Communication Skills
Since this role involves face-to-face engagement, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed challenging situations in previous roles, especially in customer-facing or community-based environments. This will highlight your strong communication skills.
✨Demonstrate Independence
The job requires working largely independently, so be ready to discuss how you manage your workload and make decisions on your own. Share specific instances where you've taken initiative or led projects without direct supervision, as this will show you're capable of handling the responsibilities of the role.
✨Engage with Local Issues
Research current waste and recycling issues in Telford & Wrekin. Being knowledgeable about local challenges will allow you to engage more effectively during the interview. You could even suggest potential campaigns or initiatives that could improve recycling behaviours, showcasing your proactive approach to the role.