At a Glance
- Tasks: Join our award-winning Revenues Team, handling Council Tax and Business Rates.
- Company: Telford & Wrekin Council, committed to quality service and community support.
- Benefits: Competitive salary, generous leave, flexible working, and local government pension.
- Other info: Enjoy hybrid working and excellent career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a proactive approach; training provided.
The predicted salary is between 32061 - 32597 £ per year.
- Telford & Wrekin Council is looking to recruit two home‑working Revenues Officers:
- One 37‑hour permanent contract
- One 37‑hour 12‑month temporary contract
You will be part of our award‑winning Revenues Team, responsible for either the collection of Council Tax, Business Rates and Miscellaneous Income accounts (invoicing & collection) or for the billing of Council Tax and Business Rates.
Full training and ongoing coaching/mentoring will be given.
We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.
Key Requirements
In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provides, council tax payers, businesses, benefit claimants and other support agencies.
You will need to be good with numbers, able to interpret and explain legislation, policies and procedures, and be proficient with using IT systems.
Skills and Experience
- An organised approach to work to achieve targets.
- An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
- Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
- The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
- Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non‑Domestic Rates and Housing Benefit Overpayments is desirable.
However, full training will be provided.
Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, along with a pro‑active approach to all areas of work with a keen eye for accuracy.
As a council employee you will be expected to demonstrate the Council’s Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security.
Closing date for applications is Wednesday 29th July 2026.
What we offer
- Competitive salaries and a fantastic leave package – starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day.
- Flexible working and career progression.
- Local Government Pension Scheme.
- Staff discounts and salary sacrifice perks.
- Free parking and confidential wellbeing support.
- Hybrid working model – whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
We do not hold a sponsorship licence for visas.
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Revenues Officer in Telford employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer in Telford
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Revenues Officer in Telford
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at WMJobs
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from WMJobs.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show WMJobs that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
