At a Glance
- Tasks: Support our Neighbourhood & Enforcement team by managing requests and enhancing customer service.
- Company: Join Telford & Wrekin Council, a community-focused organisation that values diversity.
- Benefits: Enjoy competitive pay, pension scheme, staff discounts, free parking, and wellbeing support.
- Why this job: Make a real difference in your community while developing your organisational and communication skills.
- Qualifications: Experience in admin roles, strong communication skills, and a knack for prioritising tasks.
The predicted salary is between 30000 - 40000 £ per year.
Telford & Wrekin Council,
Overview
An exciting opportunity has arisen to join our Neighbourhood & Enforcement Business Support Team. Are you a highly organised, customer-focused professional who thrives in a fast-paced environment? We are looking for a motivated and proactive Business Support Officer to join our busy Neighbourhood & Enforcement Business Support Team.
Business Support plays a vital role in ensuring the effective delivery of services that make a real difference to our communities. This is a varied and rewarding role that sits at the heart of service delivery, supporting teams across Neighbourhood & Enforcement Services and helping ensure that customers receive an efficient and responsive service.
Responsibilities
As a Business Support Officer, you will manage and prioritise requests received through high-volume shared mailboxes, coordinate meetings, prepare agendas and minutes, respond to customer enquiries, maintain accurate records, and support a range of operational and administrative processes. You will also work closely with colleagues to identify and implement improvements that enhance service delivery and customer experience. This role requires someone who can confidently manage competing priorities, work accurately under pressure, and communicate effectively with a wide range of stakeholders, including customers, businesses, contractors, schools, regulatory bodies, emergency services and council officers.
Qualifications
- Has experience working in a busy administrative or business support environment.
- Is confident managing high-volume shared inboxes and multiple workstreams.
- Has excellent organisational skills and can prioritise workloads effectively.
- Demonstrates strong written and verbal communication skills with a keen eye for detail.
- Has experience of customer service and providing professional responses to enquiries and complaints.
- Works well as part of a team whilst also using their own initiative.
Benefits
- Competitive pay
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
#J-18808-LjbffrNeighbourhood & Enforcement Business Support Officer in Telford employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood & Enforcement Business Support Officer in Telford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like WMJobs, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like WMJobs and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood & Enforcement Business Support Officer in Telford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for WMJobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
