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- Tasks: Provide customer-focused library services and assist with community activities.
- Company: Join Telford & Wrekin Council, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and staff discounts.
- Other info: Opportunity for career progression in a dynamic environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Knowledge of books and strong communication skills are essential.
The predicted salary is between 20000 - 28000 £ per year.
Telford & Wrekin Council, Telford & Wrekin Library Service is looking for a keen individual to join the team to cover a secondment. This is a maternity cover post commencing 9 March 2026 for 18.5 hours per week and will be based at Southwater Library.
Brief overview of the role: The library service is a valued resource within the community. This role provides a highly customer‑focused service to the public.
Duties will include:
- Answering general and book‑related queries, issuing, discharging and shelving books
- Promoting library stock
- Cash handling
- Helping with children’s activities
- Registering new users
- Helping customers in the use of IT via public access PCs
The post holder will also deliver the 'First Point @' services provided in the library. The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required.
Skills and experience: Candidates must be:
- Knowledgeable about books, online resources and information on the Council website
- Able to work accurately, at times under pressure
- Able to communicate articulately with a diverse range of library customers
- Able to use good questioning skills to comprehend and meet the needs of library customers
- Able to show initiative and a desire for developing new skills
For an informal discussion about the role, please contact Gemma Hancox on 01952 383893 or Gemma.Hancox@telford.gov.uk.
What we offer:
- Competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression.
- Local Government Pension Scheme.
- Staff discounts & salary sacrifice perks.
- Free parking & confidential wellbeing support.
- Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups. Please note: We do not hold a sponsorship licence for visas.
Library and First Point Officer in Telford employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library and First Point Officer in Telford
✨Tip Number 1
Get to know the library service inside out! Familiarise yourself with the resources, services, and community needs. This will help you answer queries confidently and show your passion for the role.
✨Tip Number 2
Practice your communication skills! Engage in conversations with friends or family about books and library services. The better you can articulate your thoughts, the more you'll impress during interviews.
✨Tip Number 3
Show off your initiative! Think of ways you could enhance the library experience for users. Whether it’s new activities for kids or tech support tips, having ideas ready will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the fantastic benefits we offer at Telford & Wrekin Council.
We think you need these skills to ace Library and First Point Officer in Telford
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let us see your enthusiasm for libraries and community services. Share any relevant experiences or interests that highlight your love for books and helping others.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your skills in customer service, IT support, and any experience with children’s activities to show you’re the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at WMJobs
✨Know Your Library Stuff
Brush up on your knowledge of books, online resources, and the services offered by Telford & Wrekin Library. Being able to discuss popular titles or recent library initiatives will show your enthusiasm and understanding of the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve helped someone with a query or resolved an issue. This will demonstrate your ability to communicate effectively with a diverse range of customers.
✨Show Your Initiative
Think of instances where you've taken the initiative to improve a process or help others. This could be anything from suggesting new activities for children’s events to helping a colleague with IT issues. Highlighting this will show your proactive attitude.
✨Be Ready for Flexibility
Since the role involves working weekends and possibly evenings, be prepared to discuss your availability. Showing that you're flexible and willing to adapt to the needs of the library service will make you a more attractive candidate.