At a Glance
- Tasks: Provide IT support to users, ensuring systems are up-to-date and ready for teaching.
- Company: Join Telford College, a vibrant place for learning and growth.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a supportive environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in the college community while enhancing your IT skills.
- Qualifications: Good IT skills and customer service experience; Level 2 English and Maths preferred.
The predicted salary is between 31500 - 38500 £ per year.
The Desktop Support Technician Apprentice will provide IT support to all users across the college, helping to ensure that IT equipment and systems are well maintained, up to date and ready to support teaching, learning and business operations. Working as part of the IT team, you will take a proactive and customer-focused approach to resolving technical issues, supporting users and maintaining a reliable IT environment. This role offers the opportunity to develop your technical skills and gain valuable hands-on experience while delivering a high standard of service to staff and students.
Key Responsibilities
- Deliver an effective and customer focused help desk: Acting as one of the first points of contact for the IT/digital support contact line, recording support requests in relevant systems and supporting the end user with their query/issue. Escalating if necessary.
- Respond to support calls from end users to ensure a customer focused approach detailing with support calls: By phone, by email or support ticket, in person.
- Support end users remotely, as well as physically on the college sites.
- Assist with maintaining, managing, and updating all college hardware ensuring it remains in a serviceable and compliant condition.
- Understand the general use, operationally and functionally of the Office and Office365 suite to be able to support users to access and troubleshoot, including the following systems and packages: Exchange online, Microsoft Teams, OneDrive, SharePoint, Office suite (to include Word, Excel, PowerPoint and OneNote).
- Report/diagnose/record and resolve all college hardware and software faults.
- Install software packages to run under college operating systems, in line with the college IT security policy.
- Support the network team with testing of new software, hardware and computer images prior to cross-college roll out.
- Install and test college purchased computer hardware (including Apple devices) and other peripheral devices.
- Assist and support the scope and implementation of specific projects as requested by the line manager.
Skills & Expertise
- Good levels of skills in IT and previous experience working with IT packages to include Microsoft Office, Office 365, Teams etc.
- Recent experience of working in a customer focused environment either through employment, voluntary work or work experience.
- Good interpersonal skills to enable effective communication with students and staff at all levels.
- Ability to work in a pressurised environment to strict targets and deadlines.
- Ability to work independently and share knowledge as part of a small team.
- Ability to prioritise a busy and diverse workload to ensure services are delivered to meet time constraints.
- Ability to demonstrate a positive, friendly and ‘can do’ attitude towards dealing with colleagues and students and resolving issues to provide excellent customer care.
Qualifications & Training
- Hold Level 2 English and Maths (A* – C) or equivalent or willing to work towards this with Telford College.
IT Apprentice in Telford employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice in Telford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like WMJobs.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if WMJobs is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to WMJobs, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like WMJobs directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Apprentice in Telford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like WMJobs want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For WMJobs, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at WMJobs
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
