At a Glance
- Tasks: Support schools with IT needs, installing and maintaining hardware and software.
- Company: Join a dynamic team dedicated to enhancing education through technology.
- Benefits: Generous leave, professional development, flexible hours, and exclusive discounts.
- Other info: Enjoy a mobile role with opportunities for growth and well-being support.
- Why this job: Make a real difference in schools while gaining valuable IT experience.
- Qualifications: Customer service experience and solid knowledge of IT systems required.
The predicted salary is between 25000 - 30000 £ per year.
About This Role
Exciting mobile role supporting schools across Cluster 1.
Must hold a full driving licence and have access to your own transport.
Each day spent working in a different school.
The Cluster ICT Support Technician will be responsible for providing IT support to the Shared Services and School staff.
Based in schools, this role will be on the front line and the face of the IT Services department and required to attend sites within their cluster of schools to install and maintain IT hardware and software, escalating more complex issues where appropriate.
This is a school‑based position and travel will be required to school sites; therefore flexibility with working hours and a willingness to travel is required.
Qualifications and Experience
- Previous experience working in a customer facing role
- Good knowledge of network security
- Understanding of IT software and hardware
- Good knowledge of internet security and data privacy principles
- Good interpersonal and communication skills
- Highly organised
- Strong teamwork skills
- Respects confidentiality
Benefits
- Generous annual leave
- Professional development and training opportunities
- Flexible & family‑friendly working arrangements
- Exclusive discounts through Blue Light Card offers and employee perks
- Well‑being support and employee assistance
- Data Protection & Safeguarding
We will seek to recruit the best applicant for the job based on the abilities, qualifications, experience as measured against the job description and person specification.
Enhanced DBS disclosure will be requested for all successful candidates, including a Children’s Barred List check if the role meets the criteria for regulated activity.
Unsuccessful candidate information will be destroyed after six months in accordance with our records retention policy.
For further information about the role, please contact the recruitment team via recruitment@reach2. org.
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