HR Coordinator in Telford

This role provides vital administrative support to the HR team, delivering a high-quality service across all stages of the employee lifecycle. You will ensure all activity is compliant with relevant legislation and reflects best practice within your allocated caseload. The role involves close liaison with the Recruitment Advisor and the College’s payroll provider, as well as providing administrative support to the Senior HR Advisors. As part of the wider HR function, you will also contribute to the development and delivery of efficient HR administration systems across the College.

The ideal candidate will be a highly organised HR Administrator with strong communication skills and, preferably, experience within the education sector.

• Act as a first point of contact for HR and Payroll enquiries and respond to or refer enquiries as appropriate, including the management of the HR Inbox.
• Undertake the administration of the onboarding processes, including liaising with candidates.
• Act as the first point of contact for all aspects of recruitment checks, including references, medical clearances, and DBS.
• Prepare offer letters, contracts of employment, contract variation letters, and other relevant information.
• Administer the leaver process, ensuring relevant departments are notified and exit interviews are arranged.
• Maintain and update sickness absence records and organisational structure.
• Maintain an effective and accurate file management system including undertaking a yearly audit.
• Process, monitor and record probation and appraisal.
• Maintain the HR KPI dashboard and compile and produce timely management/statistical data and information required by the College and external agencies relating to all HR.
• Ensure employee records are maintained by updating staff files/HRIS with the relevant information including copies of key certificates/documents, chasing outstanding items where needed and archiving staff files in line with our data protection and retention.
• Advise of the processes relating to DBS as appropriate and implement the College’s safeguarding standards for employees through the processing of on-line applications.
• Ensure that the College’s Single Central Record (SCR) is accurately maintained and fully up to date according to legislation and best practice.

• Minimum of Level 2 in English & Maths.
• CIPD qualification (Level 3 or above) or willingness to work towards one.

• Experience providing HR administrative support across the full employee lifecycle, including onboarding, pre-employment checks, contracts, and leaver processes.
• Experience processing payroll changes (starters, leavers, contract variations) and liaising with payroll providers.
• Strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines.
• Knowledge of safer recruitment processes, including DBS checks, references, and maintaining a Single Central Record (SCR).
• Excellent written and verbal communication skills, with the ability to provide a high-quality service to staff and external stakeholders.
• Experience handling sensitive and confidential information professionally.