At a Glance
- Tasks: Manage housing service requests and improve housing standards in our community.
- Company: Join Telford & Wrekin Council's dynamic Private Sector Housing team.
- Benefits: Enjoy competitive salary, flexible working, and generous leave package.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make a real difference in housing quality and community safety.
- Qualifications: Strong communication skills and knowledge of housing legislation preferred.
The predicted salary is between 30000 - 40000 £ per year.
Telford & Wrekin Council is looking for a motivated and detail-oriented Housing Technical Support Officer to join our Private Sector Housing team. With the commencement of the Renters' Rights Act and the impending Additional Licensing of HMOs in the Borough, this is an exciting time to join the team to play a key role in improving housing standards, supporting enforcement activity, and contributing to safer, better-quality homes in our communities.
Key Responsibilities
- Manage and respond to service requests, including case monitoring, site visits and follow-up actions.
- Maintain and update key systems, including the Housing Notices Register and Rogue Landlord Prosecution database.
- Produce accurate records, reports and responses to formal information requests such as FOIs.
- Support service improvements, income generation initiatives, and promotional activities.
About You
- Preferably has experience in a regulatory or enforcement environment.
- Demonstrates strong communication, organisational and analytical skills.
- Has knowledge of housing legislation and enforcement processes, or the ability to develop this quickly.
- Is confident working both independently and as part of a team.
- Can manage competing priorities and respond effectively to a fast‑paced, changing workload.
You’ll also need a good standard of education (GCSEs including English and Maths, or equivalent experience) and be confident using IT systems and databases.
What we offer
- Competitive salaries and a leave package starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression.
- Local Government Pension Scheme.
- Staff discounts & salary sacrifice perks.
- Free parking & confidential wellbeing support.
- Hybrid working model – whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Please note: We do not hold a sponsorship licence for visas.
Housing Technical Support Officer in Telford employer: WMJobs
Telford & Wrekin Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive salaries, generous leave entitlements, and flexible working arrangements, we empower our staff to balance their personal and professional lives while making a meaningful impact in the community through improved housing standards.
