At a Glance
- Tasks: Lead a team to deliver top-notch customer service at our Ski Centre.
- Company: Join Telford & Wrekin Council's dynamic Leisure Services team.
- Benefits: Enjoy competitive pay, generous leave, and staff discounts.
- Other info: Flexible hours, including evenings and weekends, with great career progression.
- Why this job: Make a difference in a fun environment while developing your leadership skills.
- Qualifications: Supervisory experience in leisure or customer service is essential.
The predicted salary is between 23400 - 28600 £ per year.
12 month Fixed Term Contract
We are seeking a motivated, enthusiastic, and suitably qualified individual to join our Leisure Services team as a Duty Manager at Telford Snowboard and Ski Centre.
Telford & Wrekin Council, Telford Snowboard and Ski Centre
About The Role
- Lead and supervise staff to ensure high standards of customer service and operational delivery.
- Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
- Monitor and report on health and safety matters, implementing corrective actions where required.
- Support the training and development of staff in operational procedures and best practice.
- Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
- Assist in maintaining a welcoming, clean, and safe environment for all users.
About You
- Excellent interpersonal and communication skills.
- Experience in a supervisory role within a leisure, fitness, or customer service environment.
- Experience of supervising, supporting, and training staff.
- Knowledge and experience of health and safety monitoring and reporting procedures.
- The ability to work flexibly as part of a rota, including evenings and weekends.
Essential Requirements
- Snowsport England Ski Instructor (L1), or the ability to obtain this within 6 months of appointment.
What we offer
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
- Attached documents: Duty Manager JD. docx
- #J-18808-Ljbffr
Duty Manager - Ski Centre in Telford employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Ski Centre in Telford
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
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✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Duty Manager - Ski Centre in Telford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at WMJobs
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at WMJobs. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
