At a Glance
- Tasks: Support housing services by managing enquiries and coordinating processes for residents and partners.
- Company: Join Telford & Wrekin Council, dedicated to improving local housing standards.
- Benefits: Enjoy competitive salary, flexible working, and generous leave package.
- Other info: Inclusive environment with opportunities for professional growth and hybrid working.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, plus experience in administration and customer service.
The predicted salary is between 23400 - 28600 £ per year.
- Telford & Wrekin Council
- Help us deliver excellent housing services that make a real difference
- Telford & Wrekin Council,
- Fixed term to cover maternity leave
- Scale 4
- Telford & Wrekin Council
- Help us deliver excellent housing services that make a real difference
Are you an organised, customer-focused administrator who thrives in a busy environment?
Do you enjoy supporting colleagues, coordinating processes and helping customers find the right solutions?
We are looking for a
Private Sector Housing Business Support Officer to join our Private Sector Housing team.
This is an exciting opportunity to play a key role in supporting services that help improve housing standards and protect residents across the borough.
About The Role
As a Business Support Officer, you will be at the heart of the service, providing high-quality administrative and business support to a team of specialist housing professionals.
You will be the first point of contact for many customers and partners, helping to ensure enquiries are dealt with efficiently and effectively.
- Managing enquiries from tenants, landlords, residents and partner organisations.
- Triaging and prioritising service requests.
- Processing and administering House in Multiple Occupation (HMO) licence applications.
- Maintaining accurate records and databases, including the Tascomi system.
- Producing reports and performance information.
- Coordinating meetings, managing diaries and taking minutes.
- Processing invoices, payments and financial transactions.
- Supporting the management of complaints, Freedom of Information requests and member enquiries.
- Maintaining team inboxes, website content and social media updates.
- Providing excellent customer service and signposting customers to appropriate officers when required.
What We're Looking For
- Highly organised with excellent administrative skills.
- An effective communicator with strong interpersonal abilities.
- Confident managing competing priorities and meeting deadlines.
- Skilled at handling sensitive and confidential information.
- Experienced in providing excellent customer service.
- Comfortable using a range of IT systems and Microsoft Office applications.
- Proactive, flexible and able to work on their own initiative.
- Positive, resilient and committed to continuous improvement. [3520 Priva... rt Officer | Word]
Essential Requirements
- Five GCSEs including English and Maths.
- An NVQ Level 3 in Business Studies (or equivalent qualification)
- Significant experience working in an administrative or office-based environment.
- Experience dealing with a wide range of customers and stakeholders.
- Experience working to deadlines in a busy environment.
- Experience supporting projects and financial processes.
Why Join Us?
At Telford & Wrekin Council, you'll be joining a team that is passionate about improving residents' lives and delivering high-quality services.
You'll have opportunities to develop your skills, contribute ideas for service improvement and work alongside dedicated professionals committed to making a difference.
- We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and learning.
- Flexible working arrangements where service needs allow.
- A commitment to equality, diversity and inclusion.
- A chance to contribute to services that directly support local communities.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs , and every voice matters .
What we offer
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Please note: We do not hold a sponsorship licence for visas.
- Attached documents
- #J-18808-Ljbffr
Business Support Officer - Private Sector Housing Regulation in Telford employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Private Sector Housing Regulation in Telford
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Business Support Officer - Private Sector Housing Regulation in Telford
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at WMJobs
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from WMJobs.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show WMJobs that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
