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- Tasks: Support the Waste Management Team with technical assistance and customer service.
- Company: Join Herefordshire Council, a community-focused organisation making a difference in waste management.
- Benefits: Enjoy flexible working, generous leave, and a range of employee perks.
- Why this job: Be part of an exciting transition in waste services while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and IT proficiency are essential; organisational skills are a must.
- Other info: Open to all applicants, with special consideration for those with disabilities or from Armed Forces backgrounds.
The predicted salary is between 21500 - 24000 £ per year.
Herefordshire Council are looking for an enthusiastic and customer focussed individual to join its friendly Waste Management Team. We are about to introduce new waste services across the county so this is an exciting time to join Herefordshire Council and its Waste Management team.
Your role will be to provide the technical support needed in our busy team to continue delivery of high quality waste management services and advice to residents and businesses across the county. You will need to have a high level of written and oral communication skills and be competent in the use of Information Technology systems with excellent attention to detail. We are looking for someone who has exceptional organisational skills, is dependable and able to work with confidential and sensitive information.
The post is based at Plough Lane in Hereford and it is anticipated that the post will need to work from here as necessary to support the team but working from home is also current practice.
If applying for the job please ensure that you provide a personal statement which demonstrates how you meet each of the requirements as listed under the person specification section within the job description.
Benefits of working for Herefordshire Council:
- A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme.
- Pension Scheme Enrolment in the Local Government (LGPS).
- Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum.
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees.
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability.
- Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver.
Please refer to the Job Description and Person Specification for more details of this role. To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.
Technical Support Officer employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the waste management services in Herefordshire. Understanding the current and upcoming changes will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially those relevant to technical support. Being able to demonstrate your proficiency with various information technology systems can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills in detail. Think of specific examples where you've successfully managed multiple tasks or handled sensitive information, as this is crucial for the role.
✨Tip Number 4
Reach out to the Principal Commercial Waste Officer, Paul West, for insights about the team and the role. This shows initiative and can provide you with valuable information that may help during the interview process.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Technical Support Officer position. Make sure you know what skills and experiences are essential.
Craft a Personal Statement: Your personal statement is crucial. Clearly demonstrate how your skills and experiences align with the requirements listed in the person specification. Use specific examples to showcase your written and oral communication skills, as well as your IT competency.
Tailor Your CV: Ensure your CV highlights relevant experience and skills that match the job description. Focus on your organisational skills and any experience dealing with confidential information, as these are important for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects attention to detail.
How to prepare for a job interview at WMJobs
✨Showcase Your Communication Skills
As a Technical Support Officer, you'll need to demonstrate strong written and oral communication skills. Prepare examples of how you've effectively communicated complex information in the past, whether to colleagues or customers.
✨Highlight Your IT Competence
Make sure to discuss your experience with Information Technology systems. Be ready to explain specific tools or software you've used and how they relate to the role you're applying for.
✨Demonstrate Organisational Skills
The role requires exceptional organisational abilities. Think of instances where you've successfully managed multiple tasks or projects simultaneously and be prepared to share these examples during the interview.
✨Prepare a Personal Statement
Craft a personal statement that directly addresses the requirements listed in the job description. This will show your attention to detail and commitment to meeting the expectations of the role.