At a Glance
- Tasks: Provide first-line technical support and assist users with their queries.
- Company: Join the Wyre Forest District Council's dynamic ICT team.
- Benefits: Gain hands-on experience while studying, with a supportive training environment.
- Other info: Enjoy a blend of office-based training and college learning.
- Why this job: Kickstart your IT career and develop essential customer service skills.
- Qualifications: A passion for technology and a commitment to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Wyre Forest District Council is seeking a motivated ICT assistant to join the council's ICT team.
The role focuses on first-line technical support, dealing with user queries by phone and email, and logging calls on the helpdesk system.
You will work closely with IT colleagues on common tasks, with training mostly office-based and one college day per week; a commitment to customer service and problem solving is essential.
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Technical Support Apprenticeship - Launch Your IT Career employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
