At a Glance
- Tasks: Provide first-line technical support and help users with their IT issues.
- Company: Join the Wyre Forest District Council's ICT team for a rewarding career.
- Benefits: Gain hands-on experience, training, and a college day each week.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career while making a difference in your community.
- Qualifications: GCSE English and Maths (Grade 4) required; GCSE IT desirable.
The predicted salary is between 15000 - 20000 £ per year.
Wyre Forest District Council is looking for a self-motivated individual who is committed to a career in computing to join the ICT team at Wyre Forest DC. The position offers a wide range of tasks and opportunities to develop your IT skills helping support users, as well as opportunities to get involved in project work supporting the Council's ICT Strategy.
Day-to-day tasks include:
- Providing first line technical support answering support queries via phone and email
- Maintaining a high degree of customer service support
- Taking ownership of user problems and being proactive in dealing with user issues
- Logging all calls on the Council's helpdesk system
- Escalating more complex calls to relevant IT Support Engineers
- Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
This job includes duties that may require an element of physical exertion, mobility and fine motor skills. Training will be mostly office based with one college day a week.
Essential qualifications:
- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential
Desired qualifications:
- GCSE IT (Grade 4) desirable
Wyre Forest District Council is an equal opportunities employer.
Technical Support Apprenticeship employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
