Technical Officer Operations

Technical Officer Operations

Grade B – £28,598 – £34,434

Consultation grade – subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About The Role

The Resilience & Operations team plays a crucial role in delivering the Council’s Emergency Planning function alongside managing the Birmingham Operations Centre. The Technical Officer position offers an opportunity to provide vital business administrative and project support, ensuring effective service delivery in a dynamic and essential public safety environment.

Key Responsibilities

• Supporting customers and stakeholders by liaising to understand and adapt to evolving security needs, under the guidance of the Operations Supervisor.
• Assisting in maintaining operational readiness for both Emergency Planning and the security control centre.
• Contributing to response efforts during incidents and emergencies, which may occasionally require out-of-hours work.
• Collaborating with multi-agency partners and various providers to uphold the Council’s security and resilience objectives.
• Building and sharing a knowledge base to support ongoing workstreams, colleagues, and service stakeholders.
• Managing ICT equipment monitoring systems to ensure resources such as laptops, radios, and body-worn cameras are deployment‑ready.
• Overseeing financial processes and records within Council finance systems to support departmental budgeting and accountability.
• Maintaining accurate customer databases to ensure timely invoicing and financial reconciliation.
• Supporting Quality Assurance documentation and assisting in maintaining service accreditations alongside the Operations Supervisor.
• Preparing reports, briefing materials, and statistical data to support service KPIs and accreditation requirements.
• Handling all enquiries professionally, engaging with internal and external customers and providers regarding service delivery.
• Providing administrative support for service meetings, including preparation, invitation management, minute‑taking, and action tracking.
• Ensuring all records comply with Data Protection, Health & Safety, Training, and Risk Assessment regulations.
• Participating in relevant training and scenario exercises to maintain skills and service preparedness.

What We Offer In Return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to 800+ brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Job Description And PersonSpecification

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact: Resourcing@birmingham.gov.uk

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.