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- Tasks: Lead the operational delivery of Technology Enabled Care and drive service improvements.
- Company: Sandwell Metropolitan Borough Council, committed to helping residents live independently.
- Benefits: Flexible working, opportunities for influence, and a chance to shape digital care services.
- Other info: Join a dynamic team focused on prevention, independence, and better outcomes for residents.
- Why this job: Make a real difference in people's lives through innovative technology and community care.
- Qualifications: Senior leadership experience in digital care or social care environments required.
The predicted salary is between 40000 - 50000 £ per year.
Sandwell Metropolitan Borough Council, Technology Enabled Care is an important part of Sandwell’s ambition to help residents live independently, safely and well for longer. This senior role will give you the opportunity to lead the operational delivery and future development of TEC across Adult Social Care and the wider Sandwell Place. You will act as Sandwell’s professional lead for TEC, bringing together digital care, operational management, service improvement and partnership working. You will help move the service from separate pilots and projects into clear, safe and sustainable day-to-day delivery.
Responsibilities
- Lead the operational delivery of TEC pathways, digital equipment solutions and proactive monitoring models.
- Manage staff, budgets, contracts, performance information, quality assurance and service governance.
- Develop and deliver a TEC action plan aligned to Adult Social Care transformation, Better Care Fund priorities and local digital strategies.
- Work with residents, carers and frontline staff so TEC services are practical, inclusive and shaped around real needs.
- Build strong working relationships with council, NHS, housing, voluntary sector and technology partners.
- Prepare reports, business cases and performance updates for senior boards and partnership forums.
Essential requirements
- Senior leadership experience in a digital, Technology Enabled Care, social care, health or transformation environment.
- Experience of managing operational services, including people, budgets, contracts, risks and performance.
- A strong understanding of how technology can support prevention, independence, discharge, reablement and community-based care.
- Confidence in using data, evidence and evaluation to improve services and demonstrate value for money.
- The ability to communicate clearly, influence partners and produce high-quality reports and briefings for senior audiences.
About the team and the opportunity
You will be part of Adult Social Care, working closely with the Better Care Fund Team and colleagues across the council and partner organisations. The work is varied and visible, with a direct connection to Sandwell’s priorities for prevention, independence, hospital discharge, digital inclusion and better outcomes for residents. This role will suit someone who enjoys turning strategy into delivery. You will need to be organised, practical and comfortable working across organisational boundaries. You will also need to share Sandwell’s values of working as One Team, being customer-focused, inclusive, ambitious and accountable. There will be opportunities to influence the future shape of TEC in Sandwell, contribute to wider Adult Social Care transformation and work with regional and national learning on digital care technologies.
Additional information
The role requires flexible working and travel across Sandwell and the wider West Midlands as needed. The post is subject to the council’s normal recruitment checks. Please refer to the job description and personnel specification when preparing your application.
Closing date: 13 May 2026. Please submit a CV and supporting statement to paul_moseley@sandwell.gov.uk before the closing date. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached. If you are an internal candidate and currently at risk, please let the recruiting manager know. If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact: paul_moseley@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit this link. Click here to find out more about our One Team Framework: Values and Behaviours this link.
TEC Operations Manager employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TEC Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that TEC Operations Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your senior leadership experience and how you've successfully managed operational services. Be ready to share specific examples that demonstrate your impact.
✨Tip Number 3
Tailor your approach! Research Sandwell’s priorities and values, and align your conversations to show how you can contribute to their goals. This will help you stand out as someone who truly understands their mission and is ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity and keen to be part of the Sandwell team.
We think you need these skills to ace TEC Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TEC Operations Manager role. Highlight your senior leadership experience and how it aligns with the responsibilities mentioned in the job description. We want to see how your background fits into our vision for Technology Enabled Care!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how your skills and experiences make you the perfect fit for this role. Be sure to reference specific examples that demonstrate your understanding of digital care and operational management.
Showcase Your Communication Skills: Since you'll be preparing reports and influencing partners, it's crucial to showcase your communication skills. Make sure your application is clear, concise, and free of jargon. We want to see that you can communicate effectively with senior audiences!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications. So, head over to our website and get your CV and supporting statement in as soon as possible!
How to prepare for a job interview at WMJobs
✨Know Your TEC Inside Out
Make sure you understand the Technology Enabled Care (TEC) landscape, especially how it relates to adult social care. Familiarise yourself with current trends, challenges, and opportunities in digital care solutions. This will help you speak confidently about how you can lead operational delivery and improve services.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your senior leadership capabilities. Think about times when you've successfully managed teams, budgets, or projects. Be ready to discuss how you can bring these skills to Sandwell and drive the TEC action plan forward.
✨Build Relationships Before You Even Start
Research the key stakeholders you'll be working with, including council members, NHS partners, and community organisations. Mentioning specific partnerships during your interview can demonstrate your proactive approach and understanding of the collaborative nature of the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like data analysis and service improvement. Prepare to present a brief report or business case during the interview to showcase your ability to produce high-quality documentation for senior audiences.