At a Glance
- Tasks: Deliver exceptional customer experiences and resolve enquiries across various channels.
- Company: Tamworth Borough Council, committed to inclusivity and diversity.
- Benefits: Flexible hours, health scheme, generous holidays, and gym discounts.
- Other info: Opportunities for career growth and guaranteed interviews for diverse applicants.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 26403 - 28598 £ per year.
Customer Service Officer – Tamworth Borough Council
Contract: Hybrid working contract, 2 x 37 hours per week (permanent) or 1 x 37 hours per week (temporary for 12 months)
Location: Tamworth, Staffordshire (Marmion House reception)
Salary: £26,403 – £28,598 per annum
Overview
Deliver exceptional customer experiences and resolve enquiries at first contact across telephone, digital, and face‑to‑face channels. Work as part of a dedicated team based at Marmion House, signposting customers to partner services and ensuring seamless service.
Responsibilities
- Handle and resolve a wide range of enquiries related to council services.
- Provide support via telephone, digital, and face‑to‑face contact.
- Signpost customers to partner agencies and coordinate follow‑ups.
- Maintain high service standards and keep records of customer interactions.
- Work collaboratively with team members and other Council departments.
Qualifications
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure, independently and within a team.
- Experience delivering customer service across multiple contact channels.
- Empathetic approach, adapting methods to meet diverse customer needs.
- Confident computer skills and awareness of digital customer service systems.
- Experience handling a wide range of complex queries.
Benefits
- Flexible working
- Non‑contributory health scheme
- Local Government pension scheme
- Generous holiday entitlement
- Discounted gym membership
- Professional fee payment support
Equal Opportunities
Tamworth Borough Council is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment. We operate two guaranteed interview schemes to support applicants with disabilities and those defined as veterans. We are committed to safeguarding, promoting welfare, and preventing disadvantage in accessing services. Reasonable adjustments are available where needed.
Hybrid Customer Service Officer | Flexible Hours + Benefits in Tamworth employer: WMJobs
Tamworth Borough Council is an excellent employer that prioritises employee well-being and professional growth, offering flexible working hours and a supportive work culture. With a commitment to diversity and inclusion, employees benefit from generous holiday entitlements, a non-contributory health scheme, and opportunities for career development within the local government framework. Working at Marmion House in Tamworth not only allows you to make a meaningful impact in the community but also provides a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Officer | Flexible Hours + Benefits in Tamworth
✨Tip Number 1
Get to know the company! Research Tamworth Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer experiences, make sure you can articulate your thoughts clearly. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the council. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available for applicants that can give you an edge in the hiring process.
We think you need these skills to ace Hybrid Customer Service Officer | Flexible Hours + Benefits in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Officer. We want to see how you can deliver exceptional customer experiences, so don’t hold back!
Show Off Your Communication Skills:Since this role involves handling enquiries across various channels, it’s crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Relevant Experience:If you've got experience in customer service or dealing with complex queries, make sure to mention it! We love seeing how you’ve successfully resolved issues in the past, as it shows you can handle the challenges of this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at WMJobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with the types of enquiries you might handle and the services offered by Tamworth Borough Council. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've successfully resolved customer queries in the past. Think about times when you adapted your communication style to meet diverse customer needs, as this will highlight your empathetic approach.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to situations where you need to resolve complex queries or work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Team Collaboration
This role requires working collaboratively with team members and other departments. Be ready to discuss your experience in teamwork and how you’ve contributed to a positive team environment. Highlight any instances where you’ve successfully coordinated with others to enhance customer service.
